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Queues for Jira & JSM

works with Jira Cloud, Jira Server 10.0.0 - 10.7.2, Jira Data Center 10.0.0 - 10.7.2 and more

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INSTALLS

1,416

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appOrganize issues from many Jira and JSM projects into a single view to accelerate ticket resolution and enhance team productivity

See tickets from all of your projects in one place

Manage issues from multiple Jira and JSM projects from a single Jira queue. Help your team keep their Jira instance clear and organized. Reduce manual tasks. Provide customers with timely responses to their requests.

Make issues easier to notice and prioritize

Minimize backlog with multi-level queue groups mirroring your team's structure. Filter issues by priority, SLA, or other factors. Quickly spot urgent tickets and plan work efficiently.

Limit access to tickets to authorized users only

Set up queue visibility for specific team members. Protect the sensitive data of your clients. Control who can create, delete, and manage queues. Make sure only team members with permissions can apply impactful changes.

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More details

If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists.

Queues for Jira Service Management app simplifies managing issues from various Jira and JSM projects in one place. Read more about its features in the documentation:

To learn more, visit Queues for Jira & JSM landing page. See how to use the app in practice by reading our article about Jira queue management.

Discover our other apps to optimize your ITSM agent’s workspace even more:

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Integration permissions

Queues for Jira & JSM integrates with your Atlassian product

Version information

Version 3.0.0for Jira Cloud

Release date
Jul 8th 2025
Summary
Feature Release
Details
  • Introduced integration with the Slack app. Slack channels can now be connected to specific queues, allowing users to receive notifications directly in the Slack app when new issues are added.
  • You can now access the Deviniti’s Rovo Assistant Marketplace directly from the three dots menu at the top of the Queues for Jira & JSM panel. The Deviniti’s Rovo Assistant is a free, faster, round-the-clock, automated way to get answers to configuration and support questions about Deviniti applications.
Payment model
Paid via Atlassian
License type
Commercial

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