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We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appOrganize issues from many Jira and JSM projects into a single view to accelerate ticket resolution and enhance team productivity
Manage multiple projects in the same queue
Create cross-project Queues and simply manage issues from different Customer Portals. Reduce the overall number of queues scattered across Jira and make sure that you work on the right requests at the right time.
Improve task management and prioritize issues
Create folders for better task management. When building a queue decide which groups of users should see it. Hide queues you rarely visit to increase focus and use filters to narrow down the number of displayed tickets.
Seamless cross-team cooperation
Connect multiple teams on a single screen. Everyone can use queues, not only support agents, allowing all teams to have insight in each others work. Reduce human errors and make communication across teams easier!
Supporting media
More details
If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists. We look forward to hearing from you!
Queues app simplifies managing issues from various Jira and JSM projects all at once. Read more about the features in the app’s documentation:
- Create cross-project queues to view all your tickets clearly
- Manage queue groups and arrange them in multi-level structures
- Configure queue visibility to restrict access to sensitive data
- Control access permissions to ensure users are only working on tickets that are relevant to them
- Delete queues in bulk and reduce clutter
- Export and import queues from other projects or JSON files
To learn more about the Queues’ functionalities, go to the User Guide.
Discover our other apps to optimize your ITSM agent’s workspace even more:
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.