Queues for Jira & JSM
- Jira Service Management
- Jira
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Organize issues from many projects into a single view. Improve ticket resolution time and gain customers' trust
Manage multiple projects in the same queue
Create cross-project Queues and simply manage issues from different Customer Portals. Reduce the overall number of queues scattered across Jira and make sure that you work on the right requests at the right time.
Improve task management and prioritize issues
Create folders for better task management. When building a queue decide which groups of users should see it. Hide queues you rarely visit to increase focus and use filters to narrow down the number of displayed tickets.
Seamless cross-team cooperation
Connect multiple teams on a single screen. Everyone can use queues, not only support agents, allowing all teams to have insight in each others work. Reduce human errors and make communication across teams easier!
More details
If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists. We look forward to hearing from you!
Queues app simplifies managing issues from various Jira and JSM projects all at once. Read more about the features in the app’s documentation:
- Create cross-project queues to view all your tickets clearly
- Manage queue groups and arrange them in multi-level structures
- Configure queue visibility to restrict access to sensitive data
- Control access permissions to ensure users are only working on tickets that are relevant to them
- Delete queues in bulk and reduce clutter
- Export and import queues from other projects or JSON files
To learn more about the Queues’ functionalities, go to the User Guide.
Discover our other apps to optimize your ITSM agent’s workspace even more:
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Gallery
A preview of the actions available for a set of queues