Queues for Jira Service Management
- Jira Service Management
- Jira Software
Manage issues from multiple projects on a single view. Must-have for different teams working with many Customer Portals
Manage multiple projects in the same queue
Create cross-project Queues and simply manage issues from different Customer Portals. Reduce the overall number of queues scattered across Jira and make sure that you work on the right requests at the right time.
Improve task management and prioritize issues
Create folders for better task management. When building a queue decide which groups of users should see it. Hide queues you rarely visit to increase focus and use filters to narrow down the number of displayed tickets.
Seamless cross-team cooperation
Connect multiple teams on a single screen. Everyone can use queues, not only support agents, allowing all teams to have insight in each others work. Reduce human errors and make communication across teams easier!
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Queues app provides a single view, accessible both globally and from every project. The plugin helps with ITSM by letting teams easily manage requests from multiple projects, making it quicker to resolve issues.
What exactly can you do?
- Build queues containing tickets from all types of projects, including next-gen
- Decide which groups of users should see a queue, admins will see them all
- Put queues into folders for better clarity
- Decide who can administer Queues
- Create configuration backups using import / export to .json
- Format your date time fields and use relative time
You can also hide queues you rarely use while keeping them accessible in the Hidden folder and use filters to narrow down the number of tickets inside the queue.
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
A preview of the actions available for a set of queues