Queues for Jira & JSM

After the new navigation changes by Atlassian, the native queueing system is very cluttered and clumsy to click through. This is a must-have app to maintain a clean, orderly, and visually appealing queue for your agents. We love the cross-project queues because our agents operate out of multiple projects. Collapse neatly into groups or tiers. Bring tickets to where people are instead of having to bring people to their tickets. Fully customizable. Highly recommended. Wish List: - More than 10 notification-enabled queues - Solution and support for bulk editing

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  Deviniti

  Hello Tim,

  Thank you for your thoughtful and detailed review - we really appreciate you taking the time to share your experience. We're glad to hear that the app helps your team stay organized and efficient, especially with cross-project queues. It's great to know the layout and customizability are adding value for your agents.

  Regarding your suggestions:

  Increasing the limit of notification-enabled queues is something we're actively working on, and it's part of our near-term roadmap.

  As for bulk editing - we recognize the importance of this functionality, and we're moving in the direction of introducing it within the app.

  Your feedback is extremely valuable in shaping future improvements. Thanks again for your support!

  Best regards,

  Deviniti Support Team

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  Deviniti

  Hello, Helena!

  Thank you for your rating! We're glad to see your appreciation for Queues for Jira & JSM. If you have any feedback or suggestions, we'd love to hear them. Feel free to reach out anytime!

  Best regards,

  Deviniti Support Team

Great app for managing schedules in different projects, creating groups of queues for viewing.

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  Deviniti

  Hello Matheus!

  Thank you for your kind review! We're thrilled to hear that you find this app useful in your organization! In case of future requests, we will do our best to assist and advise, just reach out to us via the Customer Portal.

  Best wishes

  Deviniti Support Team

Great app!

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  Deviniti

  Hello!

  Thank you so much for your kind words! We’re delighted to hear that you’re enjoying Queues for Jira & JSM. Your positive feedback motivates us to keep improving and delivering the best experience possible. If you ever have suggestions or need assistance, feel free to reach out. 😊

  Best Regards,

  Deviniti Support Team

Amazing App! Just wish I could transition tickets from this UI.

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  Deviniti

  Hi Kale!

  Thank you for your great review and for sharing your feedback! We really appreciate you mentioning the ability to transition tickets from the UI. This idea is already in our backlog, and we’re planning to work on it in the future.

  We’ve noted this in your submitted ticket and will keep you updated on it. Thanks again for helping us improve! 😊

  Best Regards,

  Deviniti Support Team