Queues for Jira & JSM

This product is perfect for one project and also for many projects. For our consultants is the best way to catch the new tickets and prioritize it. Big adventage is the easy migration path to the Cloud. In each version we can find new options and settings.

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  Deviniti

  Hi there,

  Thank you so much for the wonderful review! 🙌

  We're thrilled to hear that Queues for Jira & JSM works great for your consultants and helps them stay on top of new tickets. The cloud migration path and continuous updates are something we're really proud of - great to know they make a difference for your team. We'll keep improving with every release!

  Best Regards,
  Deviniti Support Team

Smooth migration path to cloud! Thank you for also offering support on the weekend!

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  Deviniti

  Hello Adrian!

  Thank you for your feedback! We're so happy to hear the migration went smoothly. We're always happy to support our Partners and Customers - even on weekends when needed 🙌

  Best Regards,

  Deviniti Support Team

After the new navigation changes by Atlassian, the native queueing system is very cluttered and clumsy to click through. This is a must-have app to maintain a clean, orderly, and visually appealing queue for your agents. We love the cross-project queues because our agents operate out of multiple projects. Collapse neatly into groups or tiers. Bring tickets to where people are instead of having to bring people to their tickets. Fully customizable. Highly recommended. Wish List: - More than 10 notification-enabled queues - Solution and support for bulk editing

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  Deviniti

  Hello Tim,

  Thank you for your thoughtful and detailed review - we really appreciate you taking the time to share your experience. We're glad to hear that the app helps your team stay organized and efficient, especially with cross-project queues. It's great to know the layout and customizability are adding value for your agents.

  Regarding your suggestions:

  Increasing the limit of notification-enabled queues is something we're actively working on, and it's part of our near-term roadmap.

  As for bulk editing - we recognize the importance of this functionality, and we're moving in the direction of introducing it within the app.

  Your feedback is extremely valuable in shaping future improvements. Thanks again for your support!

  Best regards,

  Deviniti Support Team

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  Deviniti

  Hello, Helena!

  Thank you for your rating! We're glad to see your appreciation for Queues for Jira & JSM. If you have any feedback or suggestions, we'd love to hear them. Feel free to reach out anytime!

  Best regards,

  Deviniti Support Team

Great app for managing schedules in different projects, creating groups of queues for viewing.

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  Deviniti

  Hello Matheus!

  Thank you for your kind review! We're thrilled to hear that you find this app useful in your organization! In case of future requests, we will do our best to assist and advise, just reach out to us via the Customer Portal.

  Best wishes

  Deviniti Support Team