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Queues for Jira & JSM

for Jira Cloud, Jira Server 9.0.0 - 9.17.1, Jira Data Center 9.0.0 - 9.17.1 and more
  • Supported
  • Jira Service Management
  • Jira

Organize issues from many projects into a single view. Improve ticket resolution time and gain customers' trust

See tickets from all of your projects in one place

Manage issues from multiple Jira and JSM projects from a single location. Help your team keep their Jira instance clear and organized. Reduce manual tasks. Provide customers with timely responses to their requests.

Make issues easier to notice and prioritize

Minimize ticket backlog. Create queue groups and organize them in transparent structures. Filter issues by priority, assignees, or other factors. Spot the most urgent tickets at a glance and plan your work accordingly.

Limit access to tickets to authorized users only

Set up queue visibility for specific team members. Protect the sensitive data of your clients. Control who can create, delete, and manage queues. Make sure only team members with permissions can apply impactful changes.

More details

If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists. We look forward to hearing from you!

Queues app simplifies managing issues from various Jira and JSM projects all at once. Read more about the features in the app’s documentation:

To learn more about functionalities, go to the User Guide or visit Queues for Jira & JSM landing page.

Discover our other apps to optimize your ITSM agent’s workspace even more:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Queues for Jira & JSM integrates with your Atlassian product. This remote service can:

  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application
  • Write data to the host application


This app is free for up to 10 users

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