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INSTALLS
1,372
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appOrganize issues from many Jira and JSM projects into a single view to accelerate ticket resolution and enhance team productivity
See tickets from all of your projects in one place
Manage issues from multiple Jira and JSM projects from a single Jira queue. Help your team keep their Jira instance clear and organized. Reduce manual tasks. Provide customers with timely responses to their requests.
Make issues easier to notice and prioritize
Minimize backlog with multi-level queue groups mirroring your team's structure. Filter issues by priority, SLA, or other factors. Quickly spot urgent tickets and plan work efficiently.
Limit access to tickets to authorized users only
Set up queue visibility for specific team members. Protect the sensitive data of your clients. Control who can create, delete, and manage queues. Make sure only team members with permissions can apply impactful changes.
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Cross-project queues
Notifications & Slack Integration
Queue groups and multi-level structure
Access control
Personalization
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Advanced Audit Logs
More details
If you have questions or wish to see for yourself how the app works, book a 1:1 demo with one of our support specialists.
Queues for Jira Service Management app simplifies managing issues from various Jira and JSM projects in one place. Read more about its features in the documentation:
- Create cross-project queues to view all your tickets clearly
- Manage queue groups and arrange them in multi-level structures
- Configure queue visibility to restrict access to sensitive data
- Control access permissions to ensure users are only working on tickets that are relevant to them
- Delete queues in bulk and reduce clutter
- Export and import Jira queues from other projects or JSON files
To learn more, visit Queues for Jira & JSM landing page. See how to use the app in practice by reading our article about Jira queue management.
Discover our other apps to optimize your ITSM agent’s workspace even more:
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Queues for Jira & JSM integrates with your Atlassian app
Version information
Version 3.5.0•for Jira Cloud
- Release date
- Oct 16th 2025
- Summary
- Editions enabled status changed
- Details
Queue-level Audit Logs view is now available in the Advanced plan. This feature allows group admins to access the Audit Logs of the queues that belong to their groups.
- Payment model
- Paid via Atlassian
- License type
- Commercial