Sync Zendesk with Atlassian Apps

for
111 downloads
  • Supported
  • Jira Service Management

Integrate Zendesk with Jira Software, Jira Service Desk, Jira Core, and any other tool in your value stream

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Integrate Tools

ConnectALL allows you to connect Atlassian apps with ANY tool in your value stream. You can also visualize your whole integration landscape, so you can track the end-to-end activities that flow through the value stream.

Orchestrate & Govern

ConnectALL orchestrates multiple automated workflows between the tools in your software delivery value stream. It also enables you to incorporate governance throughout the value stream.

Track Metrics

ConnectALL allows you to capture lean metrics such as cycle time, lead time, MTTR and more, helping identify roadblocks, bottlenecks and dependencies to improve software delivery.

More details

ConnectALL’s Value Stream Integration Platform helps you bi-directionally integrate Zendesk with Jira, allowing effective incident management in collaboration with development and support teams. Each team can work in its tool of choice and still be able to collaborate.

ConnectALL’s integration platform is part of the ConnectALL Value Stream Management Solution, which also includes Value Stream Insights, a customizable, real-time analytics solution that enables you to utilize data from across your entire value stream to make informed decisions.

Artifacts: Tickets, Attachments, Comments, Story, Defect, Task, Issue, Problem, Change Request, Incident

Use case

Integrate Zendesk with Jira: The help desk agent creates a new support ticket in Zendesk. ConnectALL replicates the data and automatically creates a bug in Jira Software. As the bug is rectified, all the updates flow back to Zendesk from Jira Software, including the attachments and comments.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

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