Sync Zendesk with Atlassian Apps

ConnectALL’s Value Stream Integration Platform helps you bi-directionally integrate Zendesk with Jira, allowing effective incident management in collaboration with development and support teams. Each team can work in its tool of choice and still be able to collaborate.

ConnectALL’s integration platform is part of the ConnectALL Value Stream Management Solution, which also includes Value Stream Insights, a customizable, real-time analytics solution that enables you to utilize data from across your entire value stream to make informed decisions.

Artifacts: Tickets, Attachments, Comments, Story, Defect, Task, Issue, Problem, Change Request, Incident

Use case

Integrate Zendesk with Jira: The help desk agent creates a new support ticket in Zendesk. ConnectALL replicates the data and automatically creates a bug in Jira Software. As the bug is rectified, all the updates flow back to Zendesk from Jira Software, including the attachments and comments.