Work with your team, right from your inbox — connect with Jira to update issues in real time and close the loop with customers

Work with your team, right from your inbox — connect with Jira to update issues in real time and close the loop with customers

Work with your team, right from your inbox — connect with Jira to update issues in real time and close the loop with customers

Create new Jira issues from customer conversations

Keep teams on track with the context they need

Follow up with customers when issues close

Create a new Jira issue directly from your inbox, or connect a conversation to an existing issue in a few clicks. Share critical customer feedback and requests with the teams that need them.

Add critical details from the customer to inform your development team’s roadmap. They'll get a link back to the conversation in Front for more context.

Automatically re-open linked conversations when an issue closes for your team to follow up. Share the great news with your customers when their bugs are solved and their requested features are built.

More details

Front is reinventing email for the way teams work. More than 4,000 businesses rely on Front to collaborate, hold each other accountable, and get more done — right from their inboxes. Beyond group email addresses like support@ or bugs@ and individual email, teams can manage social media messages, live chat, SMS, and more in one collaborative platform.

With Front's Jira integration, teams can surface product ideas, feedback, and requests to development teams straight from their inbox. When issues are closed in Jira, related conversations re-open in Front for your team to share the update with your customers.

How it works:

  • Create new Jira issues in Front to link a conversation with the issue
  • Add details, priority, and assignees for new issues directly from Front
  • Link conversations to existing Jira issues for additional context
  • Open the linked issues in Jira right from your inbox
  • Reply to conversations related to closed issues

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Versions

Jira Cloud Released 2016-11-15

Summary

Link conversations from Front inbox to Jira issues or create new issues in Front

Installation

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