6
Customers have installed this app in at least 6 active instances.
    by ease solutions Pte LtdTop Vendor
    ease solutions Pte Ltd is a Top Vendor. Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 7.0.0 - 7.3.9
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ease solutions Pte Ltd supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Receive and send emails like an email client with a lot of extra functions

    Receive and send emails like an email client with a lot of extra functions

    Receive and send emails like an email client with a lot of extra functions

    Communication Log

    Compose/reply/forward email

    Emails retain rich, full HTML formats

    Incoming email is processed, a new issue is created and the email is added as a communication log.

    Seamlessly reply to a customer communication log via email.

    All communication log emails retain their rich, full HTML formatting.

    More details

    M4J handles incoming emails from service mailbox, and creates issues or adds a communication log to existing issues. Within Jira users can reply to an email and retain all the HTML format in the email thread.

    When the plugin handles incoming emails to create issues, it also checks keywords in the email content and maps the newly created issues to configured issue types.

    The plugin also provides a function to auto-respond to users' incoming email.

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$50050 users$900100 users$1,600250 users$3,200500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ease solutions Pte Ltd is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.2.5 Jira Server 7.0.0 - 7.3.9 Released 2017-05-03

    Summary

    Minor fixes and improvements

    Details

    The original email for each message in the communication log can now be downloaded. Additionally, a new variable, $currentUser, has been added for the signature to allow to insert the name of the user who is sending the message.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate M4J - Mail Client for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for M4J - Mail Client for Jira. You're prompted to log into MyAtlassian. M4J - Mail Client for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older M4J - Mail Client for Jira versions compatible with your instance, you can look through our version history page.

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