
Effectively manage problems with
Effectively manage problems with
More details
The problem management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.
Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).
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This app is available for Cloud.
Get it now and follow the installation instructions to connect it to your Cloud instance.Basic support resources are available for this app.
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Versions
Version 1.5 • Jira Server 7.0.0 - 7.2.15 • Released 2016-11-01
Summary
Process for problem management based on ITIL guidelines
Details
This version creates custom fields such as investigation reason, root cause, and workaround.