Effectively manage problems with
Effectively manage problems with
Effectively manage problems with
More details
The problem management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.
Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).
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Cloud Pricing
Server Pricing
Data Center Pricing
This app is available for Cloud.
Get it now and follow the installation instructions to connect it to your Cloud instance.Basic support resources are available for this app.
Vendor support resources
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.5 • Jira Server 7.0.0 - 7.2.15 • Released 2016-11-01
Summary
Process for problem management based on ITIL guidelines
Details
This version creates custom fields such as investigation reason, root cause, and workaround.
Installation
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