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    by Atlassian Labsfor Jira Server 7.0.0 - 7.2.15
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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
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    Effectively manage problems with

    Effectively manage problems with

    Effectively manage problems with

    More details

    The problem management workflow for Jira Service Desk has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.

    Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Basic support resources are available for this app.

    Vendor support resources

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    Versions

    Version 1.5 Jira Server 7.0.0 - 7.2.15 Released 2016-11-01

    Summary

    Process for problem management based on ITIL guidelines

    Details

    This version creates custom fields such as investigation reason, root cause, and workaround.

    Installation

    See this app's documentation for more information.

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