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Effectively manage problems with

Effectively manage problems with

Effectively manage problems with

More details

The problem management workflow for Jira Service Desk has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.

Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).

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Cloud Pricing

Server Pricing

Data Center Pricing

This app is available for Cloud.

Get it now and follow the installation instructions to connect it to your Cloud instance.

Basic support resources are available for this app.

Vendor support resources

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Versions

Version 1.5 Jira Server 7.0.0 - 7.2.15 Released 2016-11-01

Summary

Process for problem management based on ITIL guidelines

Details

This version creates custom fields such as investigation reason, root cause, and workaround.

Installation

See this app's documentation for more information.

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