252
Customers have installed this app in at least 252 active instances.
252
Customers have installed this app in at least 252 active instances.
    by Prontofor Jira Server 7.5.0 - 7.11.0 and more versions
    Versions available for Jira Server 7.0.0 - 7.4.6
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Pronto supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Pronto supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Customize your Service Desk with additional fields, module based design, category view of portals and much more

    Customize your Service Desk with additional fields, module based design, category view of portals and much more

    Customize your Service Desk with additional fields, module based design, category view of portals and much more

    Add additional fields to your requests!

    Add additional fields to the request view

    Module based design

    The plugin features a "possible award winning" feature of adding additional fields to the list of requests. Sorting comes automatically with the plugin. Additional search filters can be added as well.

    Like the list of requests, additional fields can also be added to the request view. This can be done on a per-portal basis.

    Use a module based design for the pages, lets you add rows/columns with modules that feature rich content. Rows can be set up as content with sidebars, or your responsive grid style.

    Add additional fields to your requests!

    Add additional fields to the request view

    Module based design

    The plugin features a "possible award winning" feature of adding additional fields to the list of requests. Sorting comes automatically with the plugin. Additional search filters can be added as well.

    Like the list of requests, additional fields can also be added to the request view. This can be done on a per-portal basis.

    Use a module based design for the pages, lets you add rows/columns with modules that feature rich content. Rows can be set up as content with sidebars, or your responsive grid style.

    More details

    Welcome to Ultimate Theming

    This is the plugin that let's you extra fields to the request list, and enables you to customise any portal page.

    • Create/edit any portal page with module based design. Use side bars or your favourite responsive grid setup.
    • Requests page module can be extended with additional fields (sorting as well)
    • Requests page module can be extended with additional search fields (labels, reporter and custom selects)
    • CSV export can be enabled on the Requests page
    • Request page (details of a request) can be extended to show additional fields
    • Portals (list of portals) can be changed to show a category tab-view of portals
    • Modules that can be inserted: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals (where applicable)
    • Global JavaScript/CSS. JavaScript is executed on page view, and css is injected automatically.
    • Edit login, signup and knowledge base pages as well!

    More details

    Welcome to Ultimate Theming

    This is the plugin that let's you extra fields to the request list, and enables you to customise any portal page.

    • Create/edit any portal page with module based design. Use side bars or your favourite responsive grid setup.
    • Requests page module can be extended with additional fields (sorting as well)
    • Requests page module can be extended with additional search fields (labels, reporter and custom selects)
    • CSV export can be enabled on the Requests page
    • Request page (details of a request) can be extended to show additional fields
    • Portals (list of portals) can be changed to show a category tab-view of portals
    • Modules that can be inserted: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals (where applicable)
    • Global JavaScript/CSS. JavaScript is executed on page view, and css is injected automatically.
    • Edit login, signup and knowledge base pages as well!

    Reviews for cloud

    (11)
    Sign in to write a review
    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Pronto

    Labels should be working fine.

    by Application Group on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    2 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (11)
    Sign in to write a review
    by Josh Williams on 2018-06-20
    Was looking for something to be able to customize the customer portal without having to write my own website. This gave us all the features we needed to expose to the customer extra columns they couldn't see without clicking through them all, export spreadsheet of issues. I highly recommend this add-on. Only knock I could give is that learning how to get everything isn't as well documented as it could be. I had to hunt through the options to figure out how to enable a theme for the pages.
    Was this review helpful?YesNo
    by Harald Weiss on 2018-03-13
    Very useful plugin and fast support response!
    Was this review helpful?YesNo
    by Glenn Morrow on 2018-01-26
    We've used this plug-in for several months. We got it just so we had a way of running custom JavaScript on the Service Desk Customer Portal. It seemed overkill at the time as not using any other functionality really (used the CSS a tiny tiny bit too) so its just a hook into SD - but I have not found anything else that'll let us do that. With the new v2 release however I really found I am starting to like it! There are just some extra functionality or ease of use things that I like. That has moved me over the line of uncertainty and into an easy decision to keep using it. I would now recommend it.
    Was this review helpful?YesNo
    Pronto

    Hello,

    Thank you very much for the fine review.

    Please let me know if you have any feedback, suggestion or additions you like to the plugin.

    BR, Jay

    by Rowan Koops on 2018-01-17
    One of the few extensions that allows you to customize the Service Desk portal, two things I have noticed are the CSV export that only exports the "My Requests" page, even when you are on the "All Requests" page for example. Also the sorting of the columns only applies to the page you are currently viewing, this would be much better functionality when this would sort the view considering all pages. These points would improve the functionality of this extension a great deal.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Pronto

    I just updated the plugin. Please take a look, and see if works better! :)

    Sorting and CSV should be much better!

    Reviews for Data Center

    (11)
    Sign in to write a review
    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Pronto

    Labels should be working fine.

    by Application Group on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    2 out of 3 found this review helpful
    Was this review helpful?YesNo

    Pricing

    10 users$1025 users$14950 users$275100 users$399250 users$799500 & upAdditional pricing details
    10 users$10/year25 users$149/year50 users$275/year100 users$399/year250 users$799/year500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Paid-via-Atlassian pricing FAQ

    How does Data Center app pricing work?

    Data Center pricing FAQ

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Data Center pricing FAQ

    Do you offer academic, community, or open-source licenses?

    Data Center pricing FAQ

    Can I extend my free trial?

    Data Center pricing FAQ

    Pronto provides support for this app.

    Pronto provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.0.19 Jira Server 7.5.0 - 7.11.0 Released 2018-07-16

    Summary

    added "Customer Request Type"

    Details

    Added Customer Request Type as a additional field. This will show the name (not icon, which already is in the list)

    Versions

    Version 3.0.19 Jira Data Center 7.5.0 - 7.11.0 Released 2018-07-16

    Summary

    added "Customer Request Type"

    Details

    Added Customer Request Type as a additional field. This will show the name (not icon, which already is in the list)

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Theming for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Theming for Jira Service Desk. You're prompted to log into MyAtlassian. Ultimate Theming for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Ultimate Theming for Jira Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Theming for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Theming for Jira Service Desk. You're prompted to log into MyAtlassian. Ultimate Theming for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Ultimate Theming for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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