221
Customers have installed this app in at least 221 active instances.
    by Prontofor Jira Server 7.0.0 - 7.9.2
    Supported
    Pronto supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.

    Customize the Service Desk portals with layouts, html, css, javascript, widgets and more

    Customize the Service Desk portals with layouts, html, css, javascript, widgets and more

    Theme your Service Desk

    The editor

    Create custom layouts and insert custom html

    Clicking the button in the left right corner opens up the in-app editor

    Create, edit and applys theme to locations in Service Desk (e.g. different portals). Apply layout to theme. Upload files to a theme.

    Create custom layouts, insert custom html using a rich text editor. Link to files and insert images!

    More details

    The feature list:

    • Add fields to the "My Requests" form, e.g. Created/Updated/Resolution/Versions/Issuelinks and custom fields: ScriptRunner/Selection/text/participants/requesttype and more..
    • IN APP editor, which means live in the Service Desk.
    • Add fields to request view.
    • Add SLA's to my/all requests, and request view.
    • Create/edit/apply themes. A theme applies to Service Desk location, e.g. a specific desk/portal, requests etc. A theme consist of layout, custom HTML, uploaded files, widgets etc.
    • Apply layouts to themes: insert custom HTML in layout areas using a rich text editor, link to uploaded files, and insert images.
    • Upload files. Javascript and CSS are automatically loaded when a theme loads. Events in your javascript can be triggered on location change!
    • Edit different components in the Service Desk:
    • Create a category view of portals that replaces the normal portals view.
    • Hide titles on portals page and on individual portals.
    • Theme login pages.
    • CSV export of "My requests".

    Reviews for cloud

    (9)
    Sign in to write a review
    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Pronto

    Labels should be working fine.

    by Application Group on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    2 out of 3 found this review helpful
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    Reviews for server

    (9)
    Sign in to write a review
    by Harald Weiss on 2018-03-13
    Very useful plugin and fast support response!
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    by Glenn Morrow on 2018-01-26
    We've used this plug-in for several months. We got it just so we had a way of running custom JavaScript on the Service Desk Customer Portal. It seemed overkill at the time as not using any other functionality really (used the CSS a tiny tiny bit too) so its just a hook into SD - but I have not found anything else that'll let us do that. With the new v2 release however I really found I am starting to like it! There are just some extra functionality or ease of use things that I like. That has moved me over the line of uncertainty and into an easy decision to keep using it. I would now recommend it.
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    Pronto

    Hello,

    Thank you very much for the fine review.

    Please let me know if you have any feedback, suggestion or additions you like to the plugin.

    BR, Jay

    by Rowan Koops on 2018-01-17
    One of the few extensions that allows you to customize the Service Desk portal, two things I have noticed are the CSV export that only exports the "My Requests" page, even when you are on the "All Requests" page for example. Also the sorting of the columns only applies to the page you are currently viewing, this would be much better functionality when this would sort the view considering all pages. These points would improve the functionality of this extension a great deal.
    1 out of 1 found this review helpful
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    Pronto

    Hello,

    Thanks for feedback.

    The CSV export is getting updated in next version, soon to come.

    To create a "real" sorting on columns, I need to write a whole new search functionality, since the Service Desk server side end points are not suitable for this. I'm working on ideas for this.

    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Pronto

    Labels should be working fine.

    Pricing

    10 users$1025 users$20050 users$350100 users$500250 users$1000500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pronto provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.1.6 Jira Server 7.0.0 - 7.9.2 Released 2018-04-16

    Summary

    2 fixes + 1 addition

    Details

    • Added resolution date to "My requests"
    • Fixed upload file when editing login pages
    • Fixed errors when getting priority and other fields when they are not set

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Theming for Jira Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Theming for Jira Service Desk. You're prompted to log into MyAtlassian. Ultimate Theming for Jira Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Ultimate Theming for Jira Service Desk versions compatible with your instance, you can look through our version history page.

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