• Added customization for following pages
  • signup page
  • service desk login page
  • forgot password page
  • reset password page
• Fixed a bug in search bar module
• Fixed some bugs in approvals page where unintended issues would be shown
• Fixed bug in portal search bar
• Fixed visual bug in requests page
• Fixed visual bug in additional fields on the request page where the text would go outside the screen
• Fixed visual bug in files upload view

• Added customization for following pages
  • signup page
  • service desk login page
  • forgot password page
  • reset password page
• Fixed a bug in the search bar module
• Fixed some bugs in the approvals page where unintended issues would be shown
• Fixed bug in the portal search bar
• Fixed visual bug in requests page
• Fixed visual bug in additional fields on the request page where the text would go outside the screen
• Fixed visual bug in files upload view

- Fixed csv export sometimes getting statuses wrong when exporting to .csv

- Re-enabled module based design on most pages including: signups, approvals, single portal, portals page, user login, profile, create request, view request, and requests page - Fixed permission error when editing login screen

- Fixed a bug with additional fields on request view

- Fixed csv export sometimes getting statuses wrong when exporting to .csv

- Re-enabled module based design on most pages including: signups, approvals, single portal, portals page, user login, profile, create request, view request, and requests page - Fixed permission error when editing login screen

- Fixed a bug with additional fields on request view

Fixed Chrome UI error

Fixed Chrome UI error

First release after acquiring the app in early January.

-Fixed stability issues, (error on the log-in page, infinity wheel on loading portals, validations on create request screen, layout positioning issues, and many more)

-Link to new documentation space

-Created the technical foundation to improve the app with new features

First release after acquiring the app in early January.

-Fixed stability issues, (error on the log-in page, infinity wheel on loading portals, validations on create request screen, layout positioning issues, and many more)

-Link to new documentation

-Created the technical foundation to improve the app with new features

Knowledge base pages (linked from search results on the portals page), can no longer be edited with module design. This is to prevent iframe rendering problems.

Knowledge base pages (linked from search results on the portals page), can no longer be edited with module design. This is to prevent iframe rendering problems.

Changed the way the bootstrapping of the plugin works

Changed the way the bootstrapping of the plugin works

Improved loading of UI elements (page load, and page change)

Improved loading of UI elements (page load, page change)

We added two majors features: Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.Request types visibilityGo to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.

We added two majors features:

Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.

Request types visibility: Go to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.

• Added actual issue links, and not just text (when showing issue links in request list)
• Times are shown with user timezone (request list)

• Added actual issue links, and not just text (when showing issue links in request list)
• Times are shown with user timezone (request list)

• Fixed the menu bar icon not loading
• Fixed loading of plugin failed under some versions of Jira
• Fixed tabs not displaying properly

• Fixed the menu bar icon not loading
• Fixed loading of plugin failed under some versions of Jira
• Fixed tabs not displaying properly

• Added timespent to requests list
• fixed error for some customfield types in request list
• added option to disable page-change effect (since for some users it resulted in flickering)

• Added timespent to requests list
• fixed error for some customfield types in request list
• added option to disable page-change effect (since for some users it resulted in flickering)

• Fixed could not set specific fields on a portal (if were portal admin, and portal permission was enabled)

• Fixed text search not working fully when searching specific key
• Fixed csv export not working

• Fixed text search not working fully when searching specific key
• Fixed csv export not working

• Fixed bug (only in v. 3.3.16) that could let the user search for any request in Service Desk, and get the request listed as a row in the requests list. But not giving complete issue access.
• Added Scriptrunner Scripted field, as a searchable text field. (thus works both for a additional field and a search now)
• "Show empty columns" (default false) is now an option in Request Options. When disabled, columns without data will not be shown.

• Fixed bug (only in v. 3.3.16) that could let the user search for any request in Service Desk, and get the request listed as a row in the requests list. But not giving complete issue access.
• Added Scriptrunner Scripted field, as a searchable text field. (thus works both for a additional field and a search now)
• "Show empty columns" (default false) is now an option in Request Options. When disabled, columns without data will not be shown.

1. Added better design for the new Atlassian Service Desk design

2. Description now renders as HTML in details of an request (if added as an additional field)

3. Search fields did not properly align in new Service Desk theme

4. Satisfaction value is shown properly in request list

5. Column/field in request list only show if at least one request has a value for the field6. Fields set up in the 3.2.X versions did not show up in some cases

7. Xporter (plugin) buttons now show up in module based design as well

1. Added better design for the new Atlassian Service Desk design

2. Description now renders as HTML in details of an request (if added as an additional field)

3. Search fields did not properly align in new Service Desk theme

4. Satisfaction value is shown properly in request list

5. Column/field in request list only show if at least one request has a value for the field

6. Fields set up in the 3.2.X versions did not show up in some cases

7. Xporter (plugin) buttons now show up in module based design as well

• fixed could not set "number of requests" higher than 50
• fixed sorting did not work for some fields
• fixed for ie11 pages did not render properly sometimes
• fixed override not working properly for empty override value
• fixed error500 popup for agents/participant viewing request (where not reporter)

• fixed could not set "number of requests" higher than 50
• fixed sorting did not work for some fields
• fixed for ie11 pages did not render properly sometimes
• fixed override not working properly for empty override value
• fixed error500 popup for agents/participant viewing request (where not reporter)

in some cases, if an admin inputs wrong formatted js/css, the service desk pages fails to load.

With these urls:

• JIRABASEURL/rest/net.koncis.ultimate/latest/admin/globaljsandcss/resetjs
• JIRABASEURL/rest/net.koncis.ultimate/latest/admin/globaljsandcss/resetcss

..the content can be cleared

in some cases, if an admin inputs wrong formatted js/css, the service desk pages fails to load.

With these urls:

• JIRABASEURL/rest/net.koncis.ultimate/latest/admin/globaljsandcss/resetjs
• JIRABASEURL/rest/net.koncis.ultimate/latest/admin/globaljsandcss/resetcss

..the content can be cleared

Jira 8.0 / Service Desk 4.0 support!

The requests page does now have:

• More fields/search fields (with visibility, e.g. groups/roles and scope (specific portals)
• Override fields names works everywhere
• Disabled options does not show up in list (for custom fields, e.g. select)
• Priority/Status/version values only those visible to user
• Archived versions does not show up in list
• "Multi options" for fields (except standard ones (for now))
• Request view (by portal) can now inherit the fields set up in the list, or specify own.
• Components/Versions can be searched
• Setup of Override Names are now found in a new root menu item "Requests Options

Note: you need to re-set up fields/search fields + override names.

Fixes:

• wrong inputted globaljs/css did prevent page from load

Jira 8.0 / Service Desk 4.0 support!

The requests page does now have:

• More fields/search fields (with visibility, e.g. groups/roles and scope (specific portals)
• Override fields names works everywhere
• Disabled options does not show up in list (for custom fields, e.g. select)
• Priority/Status/version values only those visible to user
• Archived versions does not show up in list
• "Multi options" for fields (except standard ones (for now))
• Request view (by portal) can now inherit the fields set up in the list, or specify own.
• Components/Versions can be searched
• Setup of Override Names are now found in a new root menu item "Requests Options

Note: you need to re-set up fields/search fields + override names.

Fixes:

• wrong inputted globaljs/css did prevent page from load

• Data Center version
• Fixed "&" in additional filter values did not work for searching for requests

• Version options in search field is now sorted textually (Requests)
• Project admin mode: fixed that could not edit request view
• Radiobuttons are now supported as a field (Requests)

The status selection on Requests does now only show Status values that belong to projects that the user can see

• Fixed error when deploying OBR
• The project admin can edit pages of those pages belonging to the project/portal. Enable this in the Ultimate menu -> Permissions.
• Insight customfields + NFeed customfields are rendered properly
• Added a module "Additional Fields and Actions Configuration" to the request view page, that when used contains the actions + additional fields. Ideal to place in a sidebar.

There is no need to update.

• Added more a huge number supported field types, to be added to the request list and request detail view (including environment, description, cascading select)
• Added a lot more field types to be added as selection to the request list (including versions and resolutions)

• Added option of overriding field names (including system ones). Look in configuration of Requests module.
• Added option of setting number of requests on a page (default 20).
• Fix: Closed requests has green status

- some times status did not show up for localised profile users(myrequests)

- some requests type icon did not show up for localised profile users (myrequests)

Fixes for:

• Sometimes the request list would be empty unless a request type was selected.
• Proper i18n for fields
• Newer JSD versions: sorting of fields did sometimes not work for custom fields.

- fixed a bug where the plugin failed on Oracle DB

- user chosen fields are now saved in DB (and used in CSV export)

- status name is translated to user lang

- the Service Desk status is now shown (if set) instead of real status for the status field

Added Customer Request Type as a additional field. This will show the name (not icon, which already is in the list)

In the options for Requests module, the admin can choose that the user can select which fields the user want to see (like just Priority out of fields Priority, Resolution and e.g. other fields chosen by admin).

Requests page now shows 20 instead of 10 requests.

Added due date + custom field types Date/Datetimepicker to "Requests"

• Added resolution date to "My requests"
• Fixed upload file when editing login pages
• Fixed errors when getting priority and other fields when they are not set

Bug fix: Some SQL queries for database did not work on MSSQL and Oracle.

New feature: Add SLA's to My/All requests.

New feature: Add fields (including SLA) to request view.

• Fields: Issue Links, Reporter, Assignee, Resolution, Latest customer comment (truncated).
• Bug fix: editor fails to show on page redirect.

• Fixed some times IE11 evaluated uploaded JS twice on page load
• added Customer Request Type to "My Request" fields

• Fixed that JS was not loading on page load. But first when page was changed.
• Fixed a organisation check that was wrong for newer version of JSD.

• Multi select custom field support (text) for "My Requests"
• Sort columns by column key in "My Requests"
• Reorder (custom) columns in "My Requests"
• Support for JIRA 7.0.X
• Fixed CSS prefetching was cached.

IE11 fix: .remove error

Added more field types to "My Request": textfields and textarea types.

- Problem showing portals when a portal was later removed from Jira.

- Problem showing field values when issue was shared in organization.

Added Priority, Fix and Affected fields to add requests on "My Requests".

Add CSS prefetching - such that uploaded *.CSS are instantly loaded when viewing the portals.

Fixed loading error when /jira path is not used

there was a problem with viewing the portal on a mobile phone. The widths has been adjusted, so that the left and right side bars are stacked if the window/mobile screen width is small.

fixed a bug where content did not render on portal pages

Changed name to "Design and Layout for Jira Service Desk".

Added separate option to design/layout the homepage, and the "other portal pages".

A small search box macro can be inserted to the "other pages."

The categories can now be ordered, which will be used to render the portals on the landing page.

Support for Jira 7.0.X and forward.

Load times better for landing page admin page.

IE11 bug fix.

As described in the description.

Go to Applications -> Service Desk -> Landing page customization to set up the landing page.