Jira Data Center 7.5.0 - 7.13.18
Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements
Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements
Prioritize your requests with additional fields!
Improve customer service with module based design!
Improve user experience with your graphic design!
Add additional fields to your requests. Use priority, SLA's and many more fields to keep track and level up customer experience for the end user. Streamline time spend on correspondences and optimize costumer service.
Add graphics and text to create a clear overview for your end user. Add a category view of portals, for a better overview. Add FAQs and relevant contact information to create easier access to relevant content.
Use JavaScript and CSS to customize your service desk to better reflect your company’s visual identity, expressing professionalism and ensuring recognition. This common thread adds to the overall user experience.
Prioritize your requests with additional fields!
Improve customer service with module based design!
Improve user experience with your graphic design!
Add additional fields to your requests. Use priority, SLA's and many more fields to keep track and level up customer experience for the end user. Streamline time spend on correspondences and optimize costumer service.
Add graphics and text to create a clear overview for your end user. Add a category view of portals, for a better overview. Add FAQs and relevant contact information to create easier access to relevant content.
Use JavaScript and CSS to customize your service desk to better reflect your company’s visual identity, expressing professionalism and ensuring recognition. This common thread adds to the overall user experience.
More details
UC gives you a set of tools to improve customer service. Check out the amazing feature set:
· Create/edit any portal page with module-based design, with side bars or a responsive grid setup.
· Requests page module can be extended with additional fields, search fields, sorting and CSV export.
· Request page (details of a request) can be extended to show additional fields
· Public portals enable anonymous access of select portals. (fast email signup, protected by captcha)
· Restrict Request Types visibility by organization/group (or disable)
· Portals (list of portals) can be changed into a category-based view of tabs
· Module design: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals
· Global JavaScript/CSS. Injected automatically on page load.
· Edit login, signup and knowledge base pages as well
· Edit footer
Only need extra fields for requests? click here
More details
UC gives you a set of tools to improve customer service. Check out the amazing feature set:
· Create/edit any portal page with module-based design, with side bars or a responsive grid setup.
· Requests page module can be extended with additional fields, search fields, sorting and CSV export.
· Request page (details of a request) can be extended to show additional fields
· Public portals enable anonymous access of select portals. (fast email signup, protected by captcha)
· Restrict Request Types visibility by organization/group (or disable)
· Portals (list of portals) can be changed into a category-based view of tabs
· Module design: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals
· Global JavaScript/CSS. Injected automatically on page load.
· Edit login, signup and knowledge base pages as well
· Edit footer
Only need extra fields for requests? click here
Reviews for cloud
(12)Sign in to write a review
Labels should be working fine.
Reviews for server
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Look at https://marketplace.atlassian.com/apps/1219531/extended-request-list-for-service-desk?hosting=cloud&tab=overview
Hello,
Thank you very much for the fine review.
Please let me know if you have any feedback, suggestion or additions you like to the plugin.
BR, Jay
I just updated the plugin. Please take a look, and see if works better! :)
Sorting and CSV should be much better!
Reviews for Data Center
(12)Sign in to write a review
Thank you very much, Sir!
Labels should be working fine.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$149 | 50 users$249 | 100 users$449 | 250 users$890 | 500 & upAdditional pricing details |
| 50 users$350/year | 100 users$499/year | 250 users$999/year | 500 users$1,499/year | 750 users$1,749/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Koncis ApS provides support for this app.
Koncis ApS provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 4.0.0 • Jira Server 8.0.0 - 8.14.1 • Released 2020-08-06
Summary
Anonymous portals, Request type visiblity. Addon new name: Ultimate Customizer!
Details
We added two majors features:
Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.
Request types visibility: Go to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.
Versions
Version 4.0.0 • Jira Data Center 8.0.0 - 8.14.1 • Released 2020-08-06
Summary
Anonymous portals, Request type visiblity. Addon new name: Ultimate Customizer!
Details
We added two majors features: Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.Request types visibilityGo to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Ultimate Customizer (Service Management) via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Customizer (Service Management). You're prompted to log into MyAtlassian. Ultimate Customizer (Service Management) begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Ultimate Customizer (Service Management) versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Ultimate Customizer (Service Management) via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Customizer (Service Management). You're prompted to log into MyAtlassian. Ultimate Customizer (Service Management) begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Ultimate Customizer (Service Management) versions compatible with your instance, you can look through our version history page.
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