Ultimate Customizer (Service Management)
- Supported
- Jira Service Management
Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements
Prioritize your requests with additional fields!
Add additional fields to your requests. Use priority, SLA's and many more fields to keep track and level up customer experience for the end user. Streamline time spend on correspondences and optimize costumer service.
Improve customer service with module based design!
Add graphics and text to create a clear overview for your end user. Add a category view of portals, for a better overview. Add FAQs and relevant contact information to create easier access to relevant content.
Improve user experience with your graphic design!
Use JavaScript and CSS to customize your service desk to better reflect your company’s visual identity, expressing professionalism and ensuring recognition. This common thread adds to the overall user experience.
More details
UC gives you a set of tools to improve customer service. Check out the amazing feature set:
· Create/edit any portal page with module-based design, with side bars or a responsive grid setup.
· Requests page module can be extended with additional fields, search fields, sorting and CSV export.
· Request page (details of a request) can be extended to show additional fields
· Public portals enable anonymous access of select portals. (fast email signup, protected by captcha)
· Restrict Request Types visibility by organization/group (or disable)
· Portals (list of portals) can be changed into a category-based view of tabs
· Module design: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals
· Global JavaScript/CSS. Injected automatically on page load.
· Edit login, signup and knowledge base pages as well
· Edit footer
Only need extra fields for requests? click here
Privacy and security
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The easy access top bar (only useable and viewable) for admin/sysadmins, lets you invoke our amazing features.