387
Customers have installed this app in at least 387 active instances.
387
Customers have installed this app in at least 387 active instances.
    by Koncis ApSfor Jira Server 8.0.0 - 8.11.0, Jira Data Center 8.0.0 - 8.11.0 and more versions
    Versions available for Jira Server 7.0.0 - 7.13.15
    Jira Data Center 7.5.0 - 7.13.15
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Koncis ApS supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Koncis ApS supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements

    Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements

    Make your Service Desk even better! Customize your Service Desk to improve costumer experience and meet service requirements

    Prioritize your requests with additional fields!

    Improve customer service with module based design!

    Improve user experience with your graphic design!

    Add additional fields to your requests. Use priority, SLA's and many more fields to keep track and level up customer experience for the end user. Streamline time spend on correspondences and optimize costumer service.

    Add graphics and text to create a clear overview for your end user. Add a category view of portals, for a better overview. Add FAQs and relevant contact information to create easier access to relevant content.

    Use JavaScript and CSS to customize your service desk to better reflect your company’s visual identity, expressing professionalism and ensuring recognition. This common thread adds to the overall user experience.

    Prioritize your requests with additional fields!

    Improve customer service with module based design!

    Improve user experience with your graphic design!

    Add additional fields to your requests. Use priority, SLA's and many more fields to keep track and level up customer experience for the end user. Streamline time spend on correspondences and optimize costumer service.

    Add graphics and text to create a clear overview for your end user. Add a category view of portals, for a better overview. Add FAQs and relevant contact information to create easier access to relevant content.

    Use JavaScript and CSS to customize your service desk to better reflect your company’s visual identity, expressing professionalism and ensuring recognition. This common thread adds to the overall user experience.

    More details

    UC gives you a set of tools to improve customer service. Check out the amazing feature set:

    · Create/edit any portal page with module-based design, with side bars or a responsive grid setup.

    · Requests page module can be extended with additional fields, search fields, sorting and CSV export.

    · Request page (details of a request) can be extended to show additional fields

    · Public portals enable anonymous access of select portals. (fast email signup, protected by captcha)

    · Restrict Request Types visibility by organization/group (or disable)

    · Portals (list of portals) can be changed into a category-based view of tabs

    · Module design: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals

    · Global JavaScript/CSS. Injected automatically on page load.

    · Edit login, signup and knowledge base pages as well

    · Edit footer

    Only need extra fields for requests? click here

    More details

    UC gives you a set of tools to improve customer service. Check out the amazing feature set:

    · Create/edit any portal page with module-based design, with side bars or a responsive grid setup.

    · Requests page module can be extended with additional fields, search fields, sorting and CSV export.

    · Request page (details of a request) can be extended to show additional fields

    · Public portals enable anonymous access of select portals. (fast email signup, protected by captcha)

    · Restrict Request Types visibility by organization/group (or disable)

    · Portals (list of portals) can be changed into a category-based view of tabs

    · Module design: HTML (upload images, and add links to files for download), announcement, search bar, recent portals, popular portals

    · Global JavaScript/CSS. Injected automatically on page load.

    · Edit login, signup and knowledge base pages as well

    · Edit footer

    Only need extra fields for requests? click here

    Reviews for cloud

    (13)
    Sign in to write a review
    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Koncis ApS

    Labels should be working fine.

    by Application Group on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    2 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (13)
    Sign in to write a review
    by Serhii Kuno on 2018-08-29
    When I can use your application for the cloud version of Jira? >Koncis IVS >Which of the features are needed? We need an advanced grouping of requests from the portal of clients. http://joxi.ru/82367k4CJGeGym For example, customers on our portal have 100 requests, which must be processed in the given priority by groups, regardless of SLA. Also for the client role there is not enough opportunity to edit the request and control the priority after the publication.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Koncis ApS

    Look at https://marketplace.atlassian.com/apps/1219531/extended-request-list-for-service-desk?hosting=cloud&tab=overview

    by Josh Williams on 2018-06-20
    Was looking for something to be able to customize the customer portal without having to write my own website. This gave us all the features we needed to expose to the customer extra columns they couldn't see without clicking through them all, export spreadsheet of issues. I highly recommend this add-on. Only knock I could give is that learning how to get everything isn't as well documented as it could be. I had to hunt through the options to figure out how to enable a theme for the pages.
    Was this review helpful?YesNo
    by Harald Weiss on 2018-03-13
    Very useful plugin and fast support response!
    Was this review helpful?YesNo
    by Glenn Morrow on 2018-01-26
    We've used this plug-in for several months. We got it just so we had a way of running custom JavaScript on the Service Desk Customer Portal. It seemed overkill at the time as not using any other functionality really (used the CSS a tiny tiny bit too) so its just a hook into SD - but I have not found anything else that'll let us do that. With the new v2 release however I really found I am starting to like it! There are just some extra functionality or ease of use things that I like. That has moved me over the line of uncertainty and into an easy decision to keep using it. I would now recommend it.
    Was this review helpful?YesNo
    Koncis ApS

    Hello,

    Thank you very much for the fine review.

    Please let me know if you have any feedback, suggestion or additions you like to the plugin.

    BR, Jay

    by Rowan Koops on 2018-01-17
    One of the few extensions that allows you to customize the Service Desk portal, two things I have noticed are the CSV export that only exports the "My Requests" page, even when you are on the "All Requests" page for example. Also the sorting of the columns only applies to the page you are currently viewing, this would be much better functionality when this would sort the view considering all pages. These points would improve the functionality of this extension a great deal.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Koncis ApS

    I just updated the plugin. Please take a look, and see if works better! :)

    Sorting and CSV should be much better!

    Reviews for Data Center

    (13)
    Sign in to write a review
    by Iain Murphy on 2019-01-29
    Great product, adds capability that is missing from the core service desk offerings. Great support, quick to pick up issues and always helpful. Would strongly suggest this add on.
    Was this review helpful?YesNo
    Koncis ApS

    Thank you very much, Sir!

    by Roland Friedl on 2017-07-18
    Thank you for the feedback. One more question: is it possible to add more columns in the future for the My request view on the customer portal? Like Labels? the reason why I am asking this, is because Atlassian is reluctant to introduce these enhancements on there own, and we would really like to have more functionalities related to the available columns in the My Request view. Thank you, Roland
    Was this review helpful?YesNo
    Koncis ApS

    Labels should be working fine.

    by Application Group on 2017-06-21
    We stumbled upon this plug-in mainly because we wanted a way to inject custom JS into our Service Desk Portal and it does exactly what it says it will do...The interface is nice and clean and there is very minimal learning curve to the plugin itself. The support team is really prompt and timely in their responses and resolutions. I would definitely recommend this hands-down to anyone who is/has been trying to find a way to customize Service Desk for their end customers...
    2 out of 3 found this review helpful
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$14950 users$249100 users$449250 users$890500 & upAdditional pricing details
    50 users$350/year100 users$499/year250 users$999/year500 users$1,499/year750 users$1,749/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Koncis ApS provides support for this app.

    Koncis ApS provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 4.0.0 Jira Server 8.0.0 - 8.11.0 Released 2020-08-06

    Summary

    Anonymous portals, Request type visiblity. Addon new name: Ultimate Customizer!

    Details

    We added two majors features:

    Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.

    Request types visibility: Go to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.

    Versions

    Version 4.0.0 Jira Data Center 8.0.0 - 8.11.0 Released 2020-08-06

    Summary

    Anonymous portals, Request type visiblity. Addon new name: Ultimate Customizer!

    Details

    We added two majors features: Public portals: In permissions (menu), enable per-portal "anonymous" access. When creating a request, the user is forced to input a valid email (captcha protected). When the request is created, the user is instantly signed in, and a "set password" mail is sent.Request types visibilityGo to a portal (admin), and click Request types visibility. Now configure on a per-request type basis. You can limit visibility to groups and organisations, or disable a type completely.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Customizer for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Customizer for Service Desk. You're prompted to log into MyAtlassian. Ultimate Customizer for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Ultimate Customizer for Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Ultimate Customizer for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ultimate Customizer for Service Desk. You're prompted to log into MyAtlassian. Ultimate Customizer for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Ultimate Customizer for Service Desk versions compatible with your instance, you can look through our version history page.

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