Statuspage for Jira Service Management
- Jira Service Management
Avoid getting flooded with support tickets during downtime by embedding information from your status page in your Jira help center
Tell customers when your service is down
When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your help center letting your users know you're aware of the issue.
Provide more details on your status page
When you're having downtime, people are naturally going to want to know why. By diverting these users to your status page, you can prevent a support nightmare before it starts.
Proactively notify customers via email or SMS
Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.
Statuspage for Jira Service Management helps you by surfacing status information from your status page directly on your Jira help center.
When you have downtime, customers are naturally going to want to know what the problem is. This often results in your support team getting flooded with repetitive, unnecessary support tickets.
The Statuspage for Jira Service Management app helps by diverting these people to your status page where they can find more information about the issue you're experiencing.
We'll help divert traffic to your status page page when you have:
- Degraded Components
- Active Scheduled Maintenance
Not already a Statuspage user? Try it today for free. We have an unlimited length trial so you can take your time evaluating the product.
This is a FREE add-on, so you don't have to pay anything on top of your the cost of your Statuspage account.
Privacy and security
Statuspage for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application