Avoid getting flooded with support tickets during downtime by embedding information from your status page in your Jira help center
Avoid getting flooded with support tickets during downtime by embedding information from your status page in your Jira help center
Avoid getting flooded with support tickets during downtime by embedding information from your status page in your Jira help center
Tell customers when your service is down
Provide more details on your status page
Proactively notify customers via email or SMS
When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your help center letting your users know you're aware of the issue.
When you're having downtime, people are naturally going to want to know why. By diverting these users to your status page, you can prevent a support nightmare before it starts.
Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.
Tell customers when your service is down
Provide more details on your status page
Proactively notify customers via email or SMS
When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your help center letting your users know you're aware of the issue.
When you're having downtime, people are naturally going to want to know why. By diverting these users to your status page, you can prevent a support nightmare before it starts.
Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.
Tell customers when your service is down
Provide more details on your status page
Proactively notify customers via email or SMS
When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your help center letting your users know you're aware of the issue.
When you're having downtime, people are naturally going to want to know why. By diverting these users to your status page, you can prevent a support nightmare before it starts.
Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.
More details
Statuspage for Jira Service Management helps you by surfacing status information from your status page directly on your Jira help center.
When you have downtime, customers are naturally going to want to know what the problem is. This often results in your support team getting flooded with repetitive, unnecessary support tickets.
The Statuspage for Jira Service Management app helps by diverting these people to your status page where they can find more information about the issue you're experiencing.
We'll help divert traffic to your status page page when you have:
- Incidents
- Degraded Components
- Active Scheduled Maintenance
Not already a Statuspage user? Try it today for free. We have an unlimited length trial so you can take your time evaluating the product.
This is a FREE add-on, so you don't have to pay anything on top of your the cost of your Statuspage account.
More details
Statuspage for Jira Service Management helps you by surfacing status information from your status page directly on your Jira help center.
When you have downtime, customers are naturally going to want to know what the problem is. This often results in your support team getting flooded with repetitive, unnecessary support tickets.
The Statuspage for Jira Service Management app helps by diverting these people to your status page where they can find more information about the issue you're experiencing.
We'll help divert traffic to your status page page when you have:
- Incidents
- Degraded Components
- Active Scheduled Maintenance
Not already a Statuspage user? Try it today for free. We have an unlimited length trial so you can take your time evaluating the product.
This is a FREE add-on, so you don't have to pay anything on top of your the cost of your Statuspage account.
More details
Statuspage for Jira Service Management helps you by surfacing status information from your status page directly on your Jira help center.
When you have downtime, customers are naturally going to want to know what the problem is. This often results in your support team getting flooded with repetitive, unnecessary support tickets.
The Statuspage for Jira Service Management app helps by diverting these people to your status page where they can find more information about the issue you're experiencing.
We'll help divert traffic to your status page page when you have:
- Incidents
- Degraded Components
- Active Scheduled Maintenance
Not already a Statuspage user? Try it today for free. We have an unlimited length trial so you can take your time evaluating the product.
This is a FREE add-on, so you don't have to pay anything on top of your the cost of your Statuspage account.
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Atlassian provides support for this app.
Atlassian provides support for this app.
Atlassian provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-04-06
Summary
Required scopes changed
Details
Required scopes changed:
- Added: ACT_AS_USER
Versions
Version 0.3.8 • Jira Server 7.3.8 - 8.14.1 • Released 2020-05-15
Summary
Bug fixes
Versions
Version 0.3.8 • Jira Data Center 7.3.8 - 8.14.1 • Released 2020-05-15
Summary
Bug fixes
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Statuspage for Jira Service Management via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Statuspage for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Statuspage for Jira Service Management.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Statuspage for Jira Service Management via search. Results include app versions compatible with your Jira instance.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
To find older Statuspage for Jira Service Management versions compatible with your instance, you can look through our version history page.
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