OVERALL RATINGS
INSTALLS
1
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appTrack your Support utilisation
Bucket Projects together
Group Jira Projects together to share one utilisation bucket
Flexible Reporting
Support Tracker allows users to set different Jira Number field as the credit unit, and Date field to define the maintenance/support period. Each Support Tracker issue then produces a report based on the conditions.
Comment Notification
Notifications will be sent out as Jira issue comment. Admins can use Jira Notification Scheme to restrict who will get notified.
More details
The Jira Support Tracker plugin helps user to track their support usage
Support Tracker allows users to:
- View issue report based on a defined maintenance period
- Workflow Validate issues with respect to support utilisation
- Get notification when support utilisation exceeds the user defined limit
Support Tracker can be easily configured to manage:
- Customer's support or maintenance utilisation
- Internal team's effort utilisation
- or to track any other credit unit utilisation
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.