Support Tracker

for Jira Server 8.0.0 - 8.22.6 and more
2 installs
  • Jira Service Management
  • Jira Software

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

Track your Support utilisation

Bucket Projects together

Group Jira Projects together to share one utilisation bucket

Flexible Reporting

Support Tracker allows users to set different Jira Number field as the credit unit, and Date field to define the maintenance/support period. Each Support Tracker issue then produces a report based on the conditions.

Comment Notification

Notifications will be sent out as Jira issue comment. Admins can use Jira Notification Scheme to restrict who will get notified.

More details

The Jira Support Tracker plugin helps user to track their support usage

Support Tracker allows users to:

  • View issue report based on a defined maintenance period
  • Workflow Validate issues with respect to support utilisation
  • Get notification when support utilisation exceeds the user defined limit

Support Tracker can be easily configured to manage:

  • Customer's support or maintenance utilisation
  • Internal team's effort utilisation
  • or to track any other credit unit utilisation

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy