202
Customers have installed this app in at least 202 active instances.
202
Customers have installed this app in at least 202 active instances.
    by ThinkTiltfor Jira Cloud, Jira Server 7.3.0 - 7.12.2 and more versions
    Versions available for Jira Server 7.0.0 - 7.2.15
    Supported
    ThinkTilt supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ThinkTilt supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The user-friendly form builder for Jira. No need for custom fields. No configuration issues. Collect and securely store data

    The user-friendly form builder for Jira. No need for custom fields. No configuration issues. Collect and securely store data

    The user-friendly form builder for Jira. No need for custom fields. No configuration issues. Collect and securely store data

    Replace Custom Fields with User-Friendly Forms

    Multiple Forms on a Single Issue/Request

    Internal and External Forms (JSD)

    ProForma allow teams to create forms to collect the information they need without having to spend time assembling complicated custom field configurations, making administration simpler and the process more accurate.

    Collect all of the information and collate it together using one or multiple forms per issue/request. No more hunting through long comment chains or unstructured descriptions to find what you need.

    Have customers complete multiple forms through the JSD Portal. Support more complex process or collect more detailed information when needed. Set other forms to internal use only, and keep the contents within your team.

    Replace Custom Fields with User-Friendly Forms

    Multiple Forms on a Single Issue/Request

    Internal and External Forms (JSD)

    ProForma allow teams to create forms to collect the information they need without having to spend time assembling complicated custom field configurations, making administration simpler and the process more accurate.

    Collect all of the information and collate it together using one or multiple forms per issue/request. No more hunting through long comment chains or unstructured descriptions to find what you need.

    Have customers complete multiple forms through the JSD Portal. Support more complex process or collect more detailed information when needed. Set other forms to internal use only, and keep the contents within your team.

    More details

    Benefits:

    • Securely delegate data collection to the teams who use the data
    • Empower teams to build and maintain their own forms without needing Jira admin support or global permissions
    • Collect comprehensive information on Jira issues, keeping data visible, accessible and organized
    • Streamline and standardize business processes by building them into Jira

    Features:

    • Works with Jira Software, Core and Service Desk
    • All form data stored in your Jira instance
    • Internal forms (accessible on the issue) and external forms (accessible on the issue or JSD portal)
    • Include multiple forms on an issue or on the JSD portal
    • Question types, validation and hints for every field
    • Link form fields to Jira fields for querying and reporting
    • Download a spreadsheet of form responses for data analysis and collation
    • Show/hide form sections based on the response to a previous question
    • Template library of over 250 form
    • Enterprise-ready SLA, Trust Center, 24/7 Support, status page and thorough documentation

    More details

    Benefits:

    • Securely delegate data collection to the teams who use the data
    • Empower teams to build and maintain their own forms without needing Jira admin support or global permissions
    • Collect comprehensive information on Jira issues, keeping data visible, accessible and organized
    • Streamline and standardize business processes by building them into Jira

    Features:

    • Works with Jira Software, Core and Service Desk
    • All form data stored in your Jira instance
    • Internal forms (accessible on the issue) and external forms (accessible on the issue or JSD portal)
    • Include multiple forms on an issue or on the JSD portal
    • Question types, validation and hints for every field
    • Link form fields to Jira fields for querying and reporting
    • Download a spreadsheet of form responses for data analysis and collation
    • Show/hide form sections based on the response to a previous question
    • Template library of over 250 form
    • Enterprise-ready SLA, Trust Center, 24/7 Support, status page and thorough documentation

    Reviews for cloud

    (5)
    Sign in to write a review
    by Arthur Mack on 2018-01-04
    Support was slow after we had some JWT token could not be verified errors at random for a few days. After I complained I got a note from the CEO with apologies and they are going to increase their support. Enough said. As to the product itself it is excellent and has saved me a lot of time and effort setting up forms and not having to create new JIRA fields. Back to 4 stars for me
    Was this review helpful?YesNo
    ThinkTilt

    Fair cop, we didn't provide the level of service you have the right to expect from us. This was the second instance where the clock on one of our servers drifted out of sync with the actual time. This caused the JWT access token issue for some of our clients.

    In response to this incident we have implemented the following changes:

    • We now respawn all of our production servers every 7 to 10 days to avoid their clocks becoming out of sync.
    • We have amended our SLA so that Highest priority support requests are dealt with immediately and not subject to our standard Support Hours, which are 8am to 8pm eastern Australian time.
    • We have reconfigured how our distributed team works so that there is always someone monitoring our support channels and services, to ensure that we can address any critical issues as they arise.

    For more information on the support options we provide please refer to our:

    by Dean Zimmermann on 2017-10-19
    Added to Jira nearly a year ago. At the time, I asked if mandatory fields would be added and they're now available. Thanks for being a responsive vendor and so open. Can't wait to see even more new features. Still hoping for the ability to change layout such as a two-column template, and also conditional fields that appear/disappear based on values selected in earlier ones.
    Was this review helpful?YesNo
    ThinkTilt

    We do our best to be transparent about our plans and now produce quarterly retrospectives and roadmaps on where we are heading. Our latest quarterly update is always available at https://www.thinktilt.com/blog/quarterly-update.

    We look forward to your continued feedback.

    by May Lamont on 2017-10-11
    I have rated this as 4-stars because it was simple to use and I had a very good experience with their support team. However, it currently does not have yet the functionality that we need where multiple people needs to sign a document e.g. client contracts.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$10025 users$40050 users$800100 users$1,500250 users$2,500500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ThinkTilt provides support for this app.

    ThinkTilt provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-09-14

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 4.2.2 Jira Server 7.3.0 - 7.12.2 Released 2018-09-11

    Summary

    Minor enhancements

    Details

    v4.2.2 Changes:

    • Unanswered questions on a form which have been hidden by a condition no longer prevent the form being submitted
    • Generating a spreadsheet of a form no longer shows extra questions from deleted forms that happened to share the same ID (note that this only applies to forms deleted after v4.2.2 is installed)
    • Editing a form on a fresh Jira instance with no issues now works without error
    • Changed the format of the form builder URL to ensure the form builder continues to start up correctly with upcoming Jira changes

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ProForma: Forms & Custom Fields for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Forms & Custom Fields for Jira. You're prompted to log into MyAtlassian. ProForma: Forms & Custom Fields for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ProForma: Forms & Custom Fields for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Forms & Custom Fields for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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