Build dynamic forms or checklist directly within Jira and Jira Service Management without code or custom fields
Build dynamic forms or checklist directly within Jira and Jira Service Management without code or custom fields
Dynamic forms and checklists
A Great Extension for Jira Service Desk
Confluence-like forms in Jira
Build smart forms or checklists that use conditional logic to dynamically show or hide fields, ensuring teams get the information they need. Build forms without needing custom fields or complex Jira configuration.
Hints, validation and dynamic fields mean better data in requests. Use multiple forms per request and allow updates to a request after creation. Choose which forms can be seen by users and which only by agents.
Use a confluence-like editor to create beautiful forms in Jira. Logically structure your form using multiple questions types, columns and tables. Add information or warning boxes to improve user understanding.
Dynamic forms and checklists without custom fields
A Great Extension for Jira Service Desk
Confluence-like forms in Jira
Build smart forms that use conditional logic to dynamically show or hide fields, ensuring teams get the information they need. Build forms or checklists without needing custom fields or complex Jira configuration.
Hints, validation and dynamic fields mean better data in requests. Use multiple forms per request and allow updates to a request after creation. Choose which forms can be seen by users and which only by agents.
Use a confluence-like editor to create beautiful forms in Jira. Logically structure your form using multiple questions types, columns and tables. Add information or warning boxes to improve user understanding.
Dynamic forms without custom fields
A Great Extension for Jira Service Desk
Confluence-like forms in Jira
Build smart forms that use conditional logic to dynamically show or hide fields, ensuring teams get the information they need. Build forms without needing custom fields or complex Jira configuration.
Hints, validation and dynamic fields mean better data in requests. Use multiple forms per request and allow updates to a request after creation. Choose which forms can be seen by users and which only by agents.
Use a confluence-like editor to create beautiful forms in Jira. Logically structure your form using multiple questions types, columns and tables. Add information or warning boxes to improve user understanding.
More details
ProForma is the form builder for Jira. View the feature list or compare ProForma to other apps.
Instant Demo: Build a form now
Build beautiful forms and documents
- Build Confluence-like forms within Jira
- Add conditional-logic or dynamic-fields
- Set specific validation rules on questions
- Use tables and columns to structure your form
- Choose from 10 questions types including, user lookup
- Link any form field to a Jira field
- No custom fields required
Extend Jira Service Management
- Use forms to allow customers to update requests after they’re created
- Add multiple forms to a request
- Make forms accessible in the portal
Automation & Integration
- Use a status change to automatically add forms
- Change an issue status on form submission
- Integrates w/ Refined for Jira (Server/DC only) and Configuration Manager
- Integrate Automation, Script Runner or Power Scripts
Get Support 24-hours M-F with 24/7 monitoring
Enterprise Ready: SLA, Trust Center, Roadmap
25 Supported Languages: German, Chinese, Japanese…
More details
ProForma is the form builder for Jira. View the feature list or compare ProForma to other apps.
Instant Demo: Build a form now
Build beautiful forms and documents
- Build Confluence-like forms within Jira
- Add conditional-logic or dynamic-fields
- Set specific validation rules on questions
- Use tables and columns to structure your form
- Choose from 10 questions types including, user lookup
- Link any form field to a Jira field
- No custom fields required
Extend Jira Service Management
- Use forms to allow customers to update requests after they’re created
- Add multiple forms to a request
- Make forms accessible in the portal
Automation & Integration
- Use a status change to automatically add forms
- Change an issue status on form submission
- Integrates w/ Refined for Jira (Server/DC only) and Configuration Manager
- Integrate Automation, Script Runner or Power Scripts
Get Support 24-hours M-F with 24/7 monitoring
Enterprise Ready: SLA, Trust Center, Roadmap
25 Supported Languages: German, Chinese, Japanese…
More details
ProForma is the form builder for Jira. View the feature list or compare ProForma to other apps.
Instant Demo: Build a form now
Build beautiful forms and documents
- Build Confluence-like forms within Jira
- Add conditional-logic or dynamic-fields
- Set specific validation rules on questions
- Use tables and columns to structure your form
- Choose from 10 questions types including, user lookup
- Link any form field to a Jira field
- No custom fields required
Extend Jira Service Management
- Use forms to allow customers to update requests after they’re created
- Add multiple forms to a request
- Make forms accessible in the portal
Automation & Integration
- Use a status change to automatically add forms
- Change an issue status on form submission
- Integrates w/ Refined for Jira (Server/DC only) and Configuration Manager
- Integrate Automation, Script Runner or Power Scripts
Get Support 24-hours M-F with 24/7 monitoring
Enterprise Ready: SLA, Trust Center, Roadmap
25 Supported Languages: German, Chinese, Japanese…
Reviews for cloud
(55)Sign in to write a review
Thank you for your review, Jesse! Support is a high priority for us, so it's great to hear your feedback.
Anyone interested in our support practices can have a look at our SLA and Support Policies. We have a target of responding to all queries within one hour no matter where in the world you are.
Thank you, Jennifer! It's wonderful to hear your feedback and get some insight into how you're using JSM and ProForma.
We actually wrote a book about how companies can leverage ITSM across their organizations. It's an exciting growth area.
From ITSM to ESM: It’s time to share the lessons, framework and tools of ITSM with all service teams
Thanks for your review, Dean!
For anyone interested in ProForma's API support, you can read up on it here: ProForma API
Thanks for your review, Dan! Yes, attachments are a common request and it is on the roadmap.
Thanks so much for your review, Dan. Our development is driven by feedback from customers like you, so keep it coming!
Reviews for server
(55)Sign in to write a review
Thanks for your review, Rick! We're all happy to hear ProForma has been helpful. You mention reporting so I thought it might be helpful to share that we've recently released Enhanced Export in paid versions of ProForma. You can read more about it here.
In short, with Enhanced Export you can specify the issues and fields you want to export and you can now include Jira fields using JQL filters.
Thanks for your review and feedback, Marc. One approach that comes to mind is building another custom field that contains a subset of the master list of departments. That's not ideal but could be a solution. If you'd like to work this through together, please connect with us at support.thinktilt.com. Me or one of our awesome support team members will gladly see if we can find a good solution for you. ~Peter
Thanks for your review, Jordan! The whole team is thrilled to hear this kind of feedback. It's also nice to get an insight into which teams are using Jira and ProForma.
For anyone wrestling with too many custom fields, we asked Rachel Wright to help us write the book on Battling Jira Custom Field Bloat. Get the PDF version here for free (no email required).
Thanks for your review, Sudheer!
For anyone else interested in learning how ProForma form fields link to Jira fields, you can read more about it here.
Thanks for your review, Kimi! The Support Team just threw a mini dance party (virtually and in chairs) when they saw this one 🥳
We work hard to provide amazing support and anyone interested in learning more about our approach can click these links to see our SLA and Support Policies.
Reviews for Data Center
(55)Sign in to write a review
Thanks for your review! It's wonderful to hear that you're using so many of ProForma's features.
For anyone interested in learning more, click here to see the tasks that can be completed with automation.
Thank you, Steven! We're all very happy to hear that ProForma is in the toolbox.
The support team is here for all users and we aim to get you the help you need. For anyone interested, you can have a look at our SLA and Support Policies. We have a target of responding to all queries within one hour no matter where in the world you are.
Thanks so much for your review and kind words, Kranti! We're excited to hear that you're using Jira and ProForma on more projects.
If you're ever looking for ways to implement and design forms, you're always welcome to check out the Use Case library. We will add more use cases and we're very open to hearing from you what you'd like us to develop next.
Thanks for your kind words, Krishna. For anyone interested in our support practices, you can have a look at our SLA and Support Policies. We have a target of responding to all queries within one hour no matter where in the world you are.
Thanks James for your kind words and great to hear that ProForma is a helpful addition.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$100 | 25 users$750 | 50 users$1,500 | 100 users$2,500 | 250 users$5,000 | 500 & upAdditional pricing details |
| 50 users$2,500/year | 100 users$2,500/year | 250 users$5,000/year | 500 users$8,000/year | 750 users$9,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
ThinkTilt provides support for this app.
ThinkTilt provides support for this app.
ThinkTilt provides support for this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-04-08
Summary
Minor version update
Details
Minor version updateVersions
Version 8.4.5 • Jira Server 7.3.0 - 8.16.0 • Released 2021-04-09
Summary
Minor bug fixes
Details
Security improvements and fixes in this release:
- Form builder will now save forms with thousands of conditions without error.
- Improved validation of whole number questions to handle answers with multiple decimal points or periods.
- Fixed bug that resulted in some forms not updating from linked Jira fields when reopened.
- Improved security checks for XSS and SSRF.
- Improved open-source license information in the LICENSE file within the plugin .obr file.
Other news
- Roadmap and Retrospective for Q1 2021 | Read Here
- FREE Resource: Get better data with better form design | Click here
- 320+ Form Templates: Available in ProForma today | Learn more
Versions
Version 8.4.5-DC • Jira Data Center 7.3.0 - 8.16.0 • Released 2021-04-09
Summary
Minor bug fixes
Details
Security improvements and fixes in this release:
- Form builder will now save forms with thousands of conditions without error.
- Improved validation of whole number questions to handle answers with multiple decimal points or periods.
- Fixed bug that resulted in some forms not updating from linked Jira fields when reopened.
- Improved security checks for XSS and SSRF.
- Improved open-source license information in the LICENSE file within the plugin .obr file.
Other news
- Roadmap and Retrospective for Q1 2021 | Read Here
- FREE Resource: Get better data with better form design | Click here
- 320+ Form Templates: Available in ProForma today | Learn more
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate ProForma: Forms & Checklist for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Forms & Checklist for Jira. You're prompted to log into MyAtlassian. ProForma: Forms & Checklist for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older ProForma: Forms & Checklist for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate ProForma: Forms & Checklist for Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate ProForma: Forms & Checklist for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Forms & Checklist for Jira. You're prompted to log into MyAtlassian. ProForma: Forms & Checklist for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older ProForma: Forms & Checklist for Jira versions compatible with your instance, you can look through our version history page.
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