139
Customers have installed this app in at least 139 active instances.
139
Customers have installed this app in at least 139 active instances.
    by ThinkTiltfor Jira Cloud, Jira Server 7.3.0 - 7.9.2 and more versions
    Versions available for Jira Server 7.0.0 - 7.2.14
    Supported
    ThinkTilt supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ThinkTilt supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The easy-to-use form builder for Jira. No need for custom fields. No configuration issues. All data securely stored in Jira

    The easy-to-use form builder for Jira. No need for custom fields. No configuration issues. All data securely stored in Jira

    Fewer Custom Fields and Simpler Administration

    Everything You Need in One Place

    Convert Processes Quickly

    Minimize the number of issue types and custom fields (with all of their subsequent configurations). Forms allow teams to collect the process-specific information they need without requiring extra fields on the issue.

    Provide one-touch service by getting all of the information upfront. Attach multiple forms to an issue for complex processes. No more hunting through comment chains or unstructured descriptions to find what you need.

    Demonstrate potential and quickly convert processes to Jira using customizable forms and process templates from the ProForma template library. All templates were purpose-built in consultation with business experts.

    Fewer Custom Fields and Simpler Administration

    Everything You Need in One Place

    Convert Processes Quickly

    Minimize the number of issue types and custom fields (with all of their subsequent configurations). Forms allow teams to collect the process-specific information they need without requiring extra fields on the issue.

    Provide one-touch service by getting all of the information upfront. Attach multiple forms to an issue for complex processes. No more hunting through comment chains or unstructured descriptions to find what you need.

    Demonstrate potential and quickly convert processes to Jira using customizable forms and process templates from the ProForma template library. All templates were purpose-built in consultation with business experts.

    More details

    Features:

    • Works with Jira Software, Core and Service Desk
    • All form data stored within your Jira instance
    • Multiple questions types, hints and validation for form fields
    • Link form fields to Jira fields for easy querying and reporting
    • Publish forms to the JSD customer portal
    • Export form responses to a downloaded as a spreadsheet
    • Template library of over 250 form and process templates across 9 business teams
    • Enterprise-ready SLA, Trust Center, 24/7 Support, status page and thorough documentation

    Benefits:

    • Safely delegate control of data collection to the teams that use the data. Teams can build and maintain their own forms, without needing a Jira admin's support or global permissions.
    • Leverage your knowledge by bringing non-tech teams like HR, Finance & Marketing into Jira.
    • Collect comprehensive information and keep it visible and organized on a Jira issue. Every field on a form is a field that you don’t need to add to the issue.
    • Standardize business processes by building them into Jira.

    More details

    Features:

    • Works with Jira Software, Core and Service Desk
    • All form data stored within your Jira instance
    • Multiple questions types, hints and validation for form fields
    • Link form fields to Jira fields for easy querying and reporting
    • Publish forms to the JSD customer portal
    • Export form responses to a downloaded as a spreadsheet
    • Template library of over 250 form and process templates across 9 business teams
    • Enterprise-ready SLA, Trust Center, 24/7 Support, status page and thorough documentation

    Benefits:

    • Safely delegate control of data collection to the teams that use the data. Teams can build and maintain their own forms, without needing a Jira admin's support or global permissions.
    • Leverage your knowledge by bringing non-tech teams like HR, Finance & Marketing into Jira.
    • Collect comprehensive information and keep it visible and organized on a Jira issue. Every field on a form is a field that you don’t need to add to the issue.
    • Standardize business processes by building them into Jira

    Reviews for cloud

    (5)
    Sign in to write a review
    by Arthur Mack on 2018-01-04
    Support was slow after we had some JWT token could not be verified errors at random for a few days. After I complained I got a note from the CEO with apologies and they are going to increase their support. Enough said. As to the product itself it is excellent and has saved me a lot of time and effort setting up forms and not having to create new JIRA fields. Back to 4 stars for me
    Was this review helpful?YesNo
    ThinkTilt

    Fair cop, we didn't provide the level of service you have the right to expect from us. This was the second instance where the clock on one of our servers drifted out of sync with the actual time. This caused the JWT access token issue for some of our clients.

    In response to this incident we have implemented the following changes:

    • We now respawn all of our production servers every 7 to 10 days to avoid their clocks becoming out of sync.
    • We have amended our SLA so that Highest priority support requests are dealt with immediately and not subject to our standard Support Hours, which are 8am to 8pm eastern Australian time.
    • We have reconfigured how our distributed team works so that there is always someone monitoring our support channels and services, to ensure that we can address any critical issues as they arise.

    For more information on the support options we provide please refer to our:

    by Dean Zimmermann on 2017-10-19
    Added to Jira nearly a year ago. At the time, I asked if mandatory fields would be added and they're now available. Thanks for being a responsive vendor and so open. Can't wait to see even more new features. Still hoping for the ability to change layout such as a two-column template, and also conditional fields that appear/disappear based on values selected in earlier ones.
    Was this review helpful?YesNo
    ThinkTilt

    We do our best to be transparent about our plans and now produce quarterly retrospectives and roadmaps on where we are heading. Our latest quarterly update is always available at https://www.thinktilt.com/blog/quarterly-update.

    We look forward to your continued feedback.

    by May Lamont on 2017-10-11
    I have rated this as 4-stars because it was simple to use and I had a very good experience with their support team. However, it currently does not have yet the functionality that we need where multiple people needs to sign a document e.g. client contracts.
    0 out of 1 found this review helpful
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    Reviews for server

    (5)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Pricing

    10 users$10025 users$40050 users$800100 users$1500250 users$2500500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ThinkTilt provides support for this app.

    ThinkTilt provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-11-17

    Summary

    ProForma 3.0: Export form responses

    Details

    ProForma version 3

    • New downloadable spreadsheet feature allows you to export form responses
    • Validation now supports minimum and maximum date and time
    • Fixed bug where number validation allowed decimal places above the maximum
    • Fixed bug where validation didn't handle choices from linked Jira fields correctly

    Versions

    Version 4.0.3 Jira Server 7.3.0 - 7.9.2 Released 2018-05-21

    Summary

    Improved handling of read-only and portal-only users

    Details

    ProForma for Jira Server no longer requires Docker to run!

    ProForma has been reengineered to run natively within Jira, this makes the installation and setup process much simpler.

    v4.0.3 changes:

    • Improved handling of portal-only user permissions. This resolves the problem of forms not being saved when submitted on the portal by a customer who cannot access Jira itself.
    • Improved handling of read-only user permissions. Jira users who can view an issue but cannot edit it can now view ProForma forms.
    • Added optional debug logging to allow API calls to be logged for support.

    UPGRADING: If you are upgrading from the Docker version of ProForma, you may uninstall the Docker server after upgrading to v4.0.3. See ProForma documentation for instructions.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ProForma: Custom Forms & Fields for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Custom Forms & Fields for Jira. You're prompted to log into MyAtlassian. ProForma: Custom Forms & Fields for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ProForma: Custom Forms & Fields for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Custom Forms & Fields for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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