Elevator - Smart Issue Assignment
OVERALL RATINGS
INSTALLS
43
SUPPORT
- Partner Supported
Key highlights of the appEscalate issues to on-call teams. Intelligently distribute work to service teams. Awesome notifications and automation
On-call Rosters & Escalation - Incident Management
Respond to incidents quickly. Communicate effectively.
Create flexible on-call rosters, ensure your issues can always be escalated to the right person.
Configure team shifts for complex on call schedules across the globe
Intelligent Workload Management for Service Teams
Increase the efficiency of your service teams.
Elevator for Jira will automatically assign issues to the correct team member based on workload.
Configure team shifts and set up a globe-spanning support structure.
Flexible Notifications & Automation
Everyone involved is notified of updates immediately via email, Slack and webhooks.
Automate Elevator for Jira through integration with Jira Service Desk or your custom Jira workflows
Supporting media
More details
Winner of Best Newcomer Add-on in Codegeist 2016!
Escalation for Incident Management
- Flexible on-call rosters make finding the right person to deal with an incident easy.
- Tiered on-call rosters with automated re-escalation ensure incidents are never missed
Intelligent Work Allocation for Teams
- Optimise the allocation of work across your team
- Evenly distribute work, or target work to a subset of the team.
Ready For the World
- Define team shifts to support complex real-world team structures
Notifications
- Send per-roster notifications to teams via email groups, slack channels, or Hipchat groups
- Individuals can configure their own notification preferences, and can action events from within their notifications
Automation
- Integrate Elevator for Jira with Jira Service Desk Automation. Create custom rules to automatically escalate high severity incidents, or auto-assign incoming service requests for your helpdesk
- Incorporate Elevator for Jira into your workflows with Jira workflow actions
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 3.11.5•for Jira Data Center 9.7.0 - 9.16.1
Release date
May 25th 2024
Summary
Bugfix release
Details
Addresses an issue with displaying the name of the roster in the workflow post function
Payment model
Paid via Atlassian