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Get notified of important issues
Receive texts or voice calls for important issues
Define when your issues enter a critical state and require immediate attention, and notify the involved people immediately via text or voice message
Send SMS or voice message as automation Rule
You can configure sending SMS messages or voice messages based on all triggers defined in Jira Service Desk automation rules.
Send SMS or voice message as a Post Function
You can send text or voice messages when the status of an issue changes via the Workflow Post Function.
Send SMS Text or Voice messages on workflow transitions or Servicedesk Automation Triggers. Get notified on issues, the moment they become important!
You can also setup a dynamic phone redirection to redirect incoming phone calls on the Twilio number to the phone number of one of the Jira users.
This plugin uses Twilio to send the text messages.