Improvements
- Added Jira 9 compatibility
This app has been archived
You may still get support information and download previous versions of this app. Learn more.
Last modified 2023-06-28 • 6179 downloads • By Deviniti
Support
To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
Description
Get rid of trivial issues
- big number of users will not open the issue if they have a conversation with consultant
- an hour of chat consultant's work is far cheaper
- LiveChat boosts efficiency of your online operations
Increase quality of user requirements
- LiveChat allows users to ask questions before fulfilling the requirements which saves lots of hours when highly qualified specialists need to exchange unnecessary additional information.
New channel of communication in service operation
- more communication options with your service desk, encourage users to contact,
- no matter if it is internal or external customer - improving quality of exchanged information always increases working efficiency.
More details
LiveChat is one of the most popular solutions in the world to run on-line communication with online users. With speed and timeliness on your side, you can provide immediate support to those who don’t want to get stuck on hold or wait days to receive an answer. LiveChat is used by more than 27000 businesses large and small, including Adobe, GoDaddy, Kaspersky and PayPal.
What is the target audience of LiveChat for Jira?
- Service Desk departments, where big number of trivial issues was always a problem
- External companies, working with enterprise where quality of fulfilled requirements always might be better
- Confluence users, where user wants to acquire the knowledge not only from the manual, but directly from consultant who might be available on-line
LiveChat strengths that convinced us of using the software:
- customization
- satisfaction stats
- visitors tracking
- security
- reports & analytics in Dashboard
- Agent account management
Install free plugin and create new LiveChat account here.
Version history
1.3.1Jira Data Center 8.0.0 - 8.22.62022-04-04Improvement release Version 1.3.1 • Released 2022-04-04 • No Vendor Support • Free • Commercial - no charge1.3.1Jira Server 8.0.0 - 8.22.62022-04-04Improvement release Version 1.3.1 • Released 2022-04-04 • No Vendor Support • Free • Commercial - no chargeImprovements
- Added Jira 9 compatibility
1.3.0Jira Data Center 7.2.0 - 8.22.62020-08-27Improvement release DataCenter compatibility
1.3.0Jira Server 7.2.0 - 8.22.62020-09-09Improvement Release No release notes.1.2.0Jira Server 6.2 - 8.11.12020-01-24Improvement & Bugfix release Compatibility with Jira 8.7 has been added.
Bug connected with Refined Theme has been fixed.
1.1.1Jira Server 6.2 - 8.5.142018-08-17Bugfix Release Minor bugs have been fixed.
1.1.0Jira Server 6.2 - 7.11.22018-05-17Improvement Release & Bug fix - Added support for RefinedTheme
- Fix for JIRA server running with context path.
1.0.4Jira Server 6.2 - 7.9.22018-03-14Improvement Release Changes connected with rebranding Intenso to Devinit
1.0.3Jira Server 6.2 - 7.8.42017-04-19Jira Service Desk 2.5.9 compatibility Jira Service Desk 2.5.9 compatibility
1.0.2Jira Server 6.2 - 7.3.92017-01-27Fixed issue with common action name No release notes.1.0.1Jira Server 6.2 - 7.3.92017-01-26Compatibility with Jira 7.3.0 Version 1.0.1 • Released 2017-01-26 • No Vendor Support • Free • Commercial - no chargeFixed problem with LivaChat window not showing on customer portal.
1.0.0Jira Server 6.2 - 7.2.152016-08-05First version available public No release notes.