Customers have installed this app in at least 3 active instances.
    by Crossover IT UG (haftungsbeschränkt)for Jira Server 7.0.0 - 7.3.9
    Crossover IT UG (haftungsbeschränkt) supports this app.

    Get support

    Mail inside Jira. Links and structures your incoming and outgoing mails to your project. Use OTRS as main chanel for communication

    Mail inside Jira. Links and structures your incoming and outgoing mails to your project. Use OTRS as main chanel for communication

    Mail inside Jira. Links and structures your incoming and outgoing mails to your project. Use OTRS as main chanel for communication

    Power your communication

    Stay informed

    Plug In your business mailing

    Keeps the look and feel of Jira while you email within and outside your team. You decide which emailticket automatically links the full mailthreads to your issues. Interrupt the thread and relink or branch the emails.

    Hosts your mail-communication inside Jira. No more copy & paste of mailtext into the commentbox. No matter if you use Outlook, G-mail, Mac Mail, Thunderbird, Hopera, eM, etc.

    Simplifies and facilitates your mailcommunication for members and nonmembers of your team. You decide which Mail is relevant for your project and the plug-in takes care of the contextual integration.

    More details

    To use this plugin you have to install the open-source software OTRS.

    There are no additional costs involved.

    It is not neccesary for Jira-users to actively use OTRS.

    Existing OTRS-installation can be used.

    This plug-in includes these major features:

    • Create and view Emails directly in Jira
    • Attributes your Emails
    • Contextual integration
    • Full email history linked to projects
    • Configure visibility
    • Add attachments & files

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$20050 users$400100 users$800250 users$2,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Crossover IT UG (haftungsbeschränkt) provides support for this app.

    Vendor support resources


    Find out how this app works.


    Version 1.0.2-J7 Jira Server 7.0.0 - 7.3.9 Released 2017-09-01


    First ever released version ​


    New features

    • Synchronizing of OTRS content with a scheduled service (Jira Scheduler)
    • Composing OTRS tckets, replying to OTRS tickets out of Jira
    • Assigning OTRS tickets to newly created or existing Jira issues
    • Message display in assigned Jira issues
    • Commenting on OTRS tickets within Jira issues
    • Message signature per Jira user configurable in Jira
    • Change of OTRS ticket titles for better clarity of information in Jira
    • German language
    • English language
    • View on all OTRS queues in an newly defined Jira inbox
    • Free text search and further preset filters
    • Hiding of irrelevant OTRS tickets and/or single OTRS articles / messages
    • Rights management for reading, composing and managaing of OTRS tickets per Jira user withing OTRS queues


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate CrossCommunication for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for CrossCommunication for Jira. You're prompted to log into MyAtlassian. CrossCommunication for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

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