Screen Video Recorder & Capture for Jira
- Jira Service Management
One-click, personalized videos. Record and instantly share videos associated with Jira Service Desk tickets
Quickly create and share personalized videos
Record or attach reusable videos from your video library. Create videos that speak directly to your customer and increase overall satisfaction and engagement.
Reduce the time it takes to resolve a ticket
Quickly send a reply in Jira Service Desk that completely answers your customer’s questions – All the information in a 1-minute video compared to a 500-word email.
Increase your customer’s understanding, visually
HYFY video increases the likelihood of a customer understanding your reply 5X more than written communication.
Create high-resolution recordings from your browser or right inside any Jira issue or Jira Service Desk request. Includes:
- Record any browser window or full screen, images, and your voice
- Share videos from wherever you work – In an email or directly from Jira
- Up to a 60-minute recording time per video
- Your videos never expire
- Securely select and limit viewers' access - Keep videos private with customized security
- Viewers can watch on any device with nothing to install
Privacy and security
Screen Video Recorder & Capture for Jira integrates with your Atlassian product. This remote service can:
- Delete data from the host application
- Write data to the host application
- Read data from the host application
When you share a HYFY video into Jira, your team sees a thumbnail of the video and a link to play it. HYFY also captures the screen resolution and browser details used in the recording automatically in the issue.