- Jira Software
Easy Service Level Agreements for customers and vendors
SLA overview for a single issue
Keep track of the SLA status for an issue on the view issue page.
Don't want it to display? One can configure the Add-on permissions to disable the view for certain users.
Detailed view of the SLA values for a single issue
SLA values for an issue can be modified if necessary.
The add-on keeps track on when time is increasing so nothing is swept under the carpet.
Jira Data Center
Yes, this app can be installed in Jira DC.
The SLA Timer for Jira add-on gives you a flexible and affordable tool to setup Service Level Agreements whether you are a customer or a vendor.
- Use Jira searches (filters or jql) to define the SLA scope
- Create multiple SLAs
- Monitor First Response
- Queues for developers and incident managers
- Dashboard gadget
- Reporting for managers
- Export to Excel
Privacy and security
SLA Searches displays predefined queues and user defined queues. Set them using Saved Filters or JQL search strings.