Customers have installed this app in at least 35 active instances.
    by jPlugsfor Jira Server 8.4.0 - 8.15.1 and more versions
    Versions available for Jira Server 7.0.0 - 7.13.18
    Jira Server 8.0.0.m0021-eap07 - 8.3.5
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    Easy Service Level Agreements for customers and vendors

    Easy Service Level Agreements for customers and vendors

    Easy Service Level Agreements for customers and vendors

    SLA overview for a single issue

    Detailed view of the SLA values for a single issue

    Jira Data Center

    Keep track of the SLA status for an issue on the view issue page.

    Don't want it to display? One can configure the Add-on permissions to disable the view for certain users.

    SLA values for an issue can be modified if necessary.

    The add-on keeps track on when time is increasing so nothing is swept under the carpet.

    Yes, this app can be installed in Jira DC.

    More details

    The SLA Timer for Jira add-on gives you a flexible and affordable tool to setup Service Level Agreements whether you are a customer or a vendor.

    • Use Jira searches (filters or jql) to define the SLA scope
    • Create multiple SLAs
    • Monitor First Response
    • Queues for developers and incident managers
    • Dashboard gadget
    • Reporting for managers
    • Export to Excel

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    Reviews for server

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    by nxgasante on 2018-10-09
    We've been testing a number of different SLA Add-ons for Jira, but nobody did as good job as jPlugs. We can tell this is the best SLA Add-on for Jira. Thank you guys for excellent support :)
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$5025 users$30050 users$500100 users$800250 users$1,100500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    jPlugs provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 2.3.7 Jira Server 8.4.0 - 8.15.1 Released 2020-11-10


    Improvements, bug fixes and Data Center notification


    This release introduces SLA Actions. A set of actions that can be fired when for a SLA. E.g. reset SLA Time Spent for an issue when paired with a new SLA.

    Though you can already use the app with Jira Data Center we intend to make it official in three months time (customers must according to Atlassian requirements be notified three months prior to the first Data Center release).

    In three months from now, we intend to release an app version targeting Jira Data Center. One month prior to launch we will also contact all customers by mail in order for you to migrate to a Data Center license if needed.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate SLA Timer for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA Timer for Jira. You're prompted to log into MyAtlassian. SLA Timer for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older SLA Timer for Jira versions compatible with your instance, you can look through our version history page.

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