- Jira Service Management
Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
Assign Groups to Units & create your own structure
Build up the ideal structure for your special needs by assigning Jira Groups to Units. Those Units could be companies, organisations, teams, departments or whatever you want.
View your Unit's Service Desk requests
With our all new Units we empower you to put different Jira groups into a bigger group called Units. A Unit Member can then view all the Unit's Service Desk requests.
...or view your Jira Group's Service Desk requests
Of course you can also rely on your existing Jira groups if you want. A Jira group member can then view all the Jira group's Service Desk requests.
Allow customers to view requests created by other customers belonging to the same organisation using the Jira Service Desk Customer Portal.
This solves JSD-270
Build up the ideal structure for your special needs by assigning Jira Groups to our brand new Units. Those Units could be companies, organisations, teams, departments or anything you want. All members of a Unit can view the requests among each other.
Already have all your customers in separate groups and you don't want to create new Units? No problem!
Simply create a custom field (type: single group) & name it "Participant Group". If a customer creates a Jira Service Desk request, our Plugin checks for the first Jira Group he is in, and automatically adds all the members of this group as participants.
No need for the Service Desk Customer to add manually a group or a Unit the plugin does the job.
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