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Customers have installed this app in at least 36 active instances.
    by //SEIBERT/MEDIATop Vendor
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    for Jira Server 7.0.0 - 7.13.1
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    //SEIBERT/MEDIA supports this app.

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    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Assign Groups to Units & create your own structure

    View your Unit's Service Desk requests

    ...or view your Jira Group's Service Desk requests

    Build up the ideal structure for your special needs by assigning Jira Groups to Units. Those Units could be companies, organisations, teams, departments or whatever you want.

    With our all new Units we empower you to put different Jira groups into a bigger group called Units. A Unit Member can then view all the Unit's Service Desk requests.

    Of course you can also rely on your existing Jira groups if you want. A Jira group member can then view all the Jira group's Service Desk requests.

    More details

    Allow customers to view requests created by other customers belonging to the same organisation using the Jira Service Desk Customer Portal.

    This solves JSD-270

    Build up the ideal structure for your special needs by assigning Jira Groups to our brand new Units. Those Units could be companies, organisations, teams, departments or anything you want. All members of a Unit can view the requests among each other.

    Already have all your customers in separate groups and you don't want to create new Units? No problem!

    Simply create a custom field (type: single group) & name it "Participant Group". If a customer creates a Jira Service Desk request, our Plugin checks for the first Jira Group he is in, and automatically adds all the members of this group as participants.

    No need for the Service Desk Customer to add manually a group or a Unit the plugin does the job.

    Reviews for cloud

    (1)
    Sign in to write a review
    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
    Was this review helpful?YesNo

    Reviews for server

    (1)
    Sign in to write a review
    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
    Was this review helpful?YesNo

    Reviews for Data Center

    (1)
    Sign in to write a review
    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$15025 users$40050 users$700100 users$1,200250 users$2,000500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    //SEIBERT/MEDIA is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.0.2 Jira Server 7.0.0 - 7.13.1 Released 2017-11-22

    Summary

    Bugfix manual selection of unit

    Details

    If the unit was selected manually, the users of the trigger group were set for the request participants. The error has been fixed, as expected the users of the viewer group are now set as query participants.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Collective Issue View for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Collective Issue View for Service Desk. You're prompted to log into MyAtlassian. Collective Issue View for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Collective Issue View for Service Desk versions compatible with your instance, you can look through our version history page.

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