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    Collective Issue View for Service Desk

    by //SEIBERT/MEDIAfor Jira Server 7.0.0 - 8.9.1
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    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Management
    This app is compatible with Jira Service Management.
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    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

    Assign Groups to Units & create your own structure

    View your Unit's Service Desk requests

    ...or view your Jira Group's Service Desk requests

    Build up the ideal structure for your special needs by assigning Jira Groups to Units. Those Units could be companies, organisations, teams, departments or whatever you want.

    With our all new Units we empower you to put different Jira groups into a bigger group called Units. A Unit Member can then view all the Unit's Service Desk requests.

    Of course you can also rely on your existing Jira groups if you want. A Jira group member can then view all the Jira group's Service Desk requests.

    More details

    Allow customers to view requests created by other customers belonging to the same organisation using the Jira Service Desk Customer Portal.

    This solves JSD-270

    Build up the ideal structure for your special needs by assigning Jira Groups to our brand new Units. Those Units could be companies, organisations, teams, departments or anything you want. All members of a Unit can view the requests among each other.

    Already have all your customers in separate groups and you don't want to create new Units? No problem!

    Simply create a custom field (type: single group) & name it "Participant Group". If a customer creates a Jira Service Desk request, our Plugin checks for the first Jira Group he is in, and automatically adds all the members of this group as participants.

    No need for the Service Desk Customer to add manually a group or a Unit the plugin does the job.

    Reviews for cloud

    (1)
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    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
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    Reviews for server

    (1)
    Sign in to write a review
    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
    Was this review helpful?YesNo

    Reviews for Data Center

    (1)
    Sign in to write a review
    by Brent Kaur on 2016-10-20
    This is exactly what we were looking for and it works like a charm. The new added features were very important to us and I can only recommend this plugin. However you have to read the manual very carefully.
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Basic support resources are available for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.0.3 • Jira Server 7.0.0 - 8.9.1 • Released 2019-02-28

    Summary

    App is now free and unsupported

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Collective Issue View for Service Desk via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Collective Issue View for Service Desk versions compatible with your instance, you can look through our version history page.

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