Integrate Micro Focus Service Manager with Jira Software, Jira Service Desk, Jira Core, and any other tool in your value stream
Integrate Tools
ConnectALL allows you to connect Atlassian apps with ANY tool in your value stream. You can also visualize your whole integration landscape, so you can track the end-to-end activities that flow through the value stream.
Orchestrate & Govern
ConnectALL orchestrates multiple automated workflows between the tools in your software delivery value stream. It also enables you to incorporate governance throughout the value stream.
Track Metrics
ConnectALL allows you to capture lean metrics such as cycle time, lead time, MTTR and more, helping identify roadblocks, bottlenecks and dependencies to improve software delivery.
More details
ConnectALL’s Value Stream Integration Platform integrates Micro Focus Service Manager with Atlassian tools - allowing all information related to customer issues to flow bi-directionally between the service desk agents and development teams.This enables teams to collaborate while they continue to work in their tools of choice.
ConnectALL’s Value Stream Management Solution includes the Integration Platform and Value Stream Insights, a real-time analytics tool that enables you to use data from across your entire value stream to make informed decisions.
Artifacts: Incident, Change Request, Problem, Ticket, Issue, Task
Versions supported: 9.33, 9.4, 9.6
Use case
Integrate Micro Focus Service Manager with Jira: The service desk agent creates an incident in Service Manager. ConnectALL automatically replicates the data and creates a new bug.The developer works on the bug and updates the status. ConnectALL synchronizes the status changes back to Service Manager to notify the service desk agent.
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