Last year the Wittified team released our new "CallCenter for Hipchat" add-on — built using Atlassian's powerful new Hipchat Connect framework. We were incredibly proud when it won the coveted 2015 "Atlassian Codegeist" award for it's category!
Since then there's been a lot of excitement to bring the power of CallCenter to Atlassian's fastest growing product: Jira Service Desk.
We’re proud to announce that CallCenter for Jira Service Desk is now officially available on the Atlassian Marketplace. The same service request that an end user can enter into Jira Service Desk on the web — can now be submitted over the phone through guided voice prompts. Agents can now easily triage, return, or join calls with the push of a button!
A huge thank you to all our amazing customers who have shared their support and encouragement. Please keep it up so we can continue making CallCenter even better!
Thank you for inspiring us to build awesome tools.
Your biggest fans,
— The Wittified team