"A 5% increase in retention yields profit increases of 25% to 95%" Bain and Company, 1990
"A 5% increase in retention yields profit increases of 25% to 95%" Bain and Company, 1990
Real-time insights into your project.
Know what your reporters really think.
A product that performs for every team.
Our reports are so simple that anyone can understand them.
Our satisfaction reports can be drilled down to the ticket level.
Your employees don’t need to remember “another” password to participate
Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
Customize the email content and branding to improve engagement. Fine-grained permission control.
Control when the surveys are sent with Jira workflow events.
More details
- Real-time insights into your project.
- Candylio reports are so simple that anyone can understand them.
- Satisfaction reports can be drilled down to the ticket level.
- Know what your reporters really think.
- Your employees don’t need to remember “another” password to participate
- Candylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!
- A product that performs for every team.
- Customize the email content and branding to improve engagement.
- Control when the surveys are sent with Jira workflow events.
- Reduce number of emails sent with powerful JQL filters.
- Multiple language support: English, German, Spanish, French, Italian, Japanese, Polish, Russian, Slovak
For more details, please refer to this Installation and User Guide!
Reviews for cloud
(22)Sign in to write a review
Hi Scott,
Thanks for trying out CSAT. Currently we only support 2 questions (1 rating & 1 open question). To help us building a better product and making sure that it fits your team's need, Please help us to raise a feature request here http://support.candylio.com/servicedesk/customer/portal/2/create/19.
Bests,
Candylio team
Hi Michael,
We currently only support 5 points rating scale. On the future iterations we are planning to support other rating scales such as 2,3,4 rating scales. Beyond 5 points, we afraid that this could affect the user experience on mobile.
Cheers,
Candylio team.
Hi Andrew,
Thanks for the feature suggestion. If you are interested in test emails, we have you covered. On the settings page, admins have the option to send test emails with a click of a button. We hope you'll like it.
Feel free to add any other suggestions here http://support.candylio.com:8080/servicedesk/customer/portal/2
Candylio team.
Hi Julio,
Good news, this is possible through the use of JQL Filter inside the CSAT Settings Page.
For example, if you wanted to find all the issues in your project that have successfully completed your first-response goals, use the following query:
"Time to first response" != everBreached()
More details into using SLAs inside JQL can be found here
https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html
Regards,
Candylio Support
Reviews for server
(22)Sign in to write a review
Hi Murali,
Thanks for the positive review. Here is how you can configure CSAT to send out survey to non-JIRA users.
If this is not what you are looking for, feel free to create a feature request here.
https://candylio.atlassian.net/servicedesk/customer/portal/9
Bests,
Candylio support
Hi,
Thanks for your positive review. You can solve this very quickly with Jira Dasbhoard. But first you need to use Jira Issue Filter search, which supports exporting to excel, filtering by IssueType and by date.
Here is an article of the related JQL keywords that you need to use. https://candylio.atlassian.net/wiki/spaces/CSE/pages/14843916/Advanced+searching+-+CSAT+fields+reference
To save you time, use this JQL
Project = "Project Name" AND issueType in (Bug,Improvement) AND "CSAT Rating Date" > startOfDay() AND "CSAT Rating Comment" is not EMPTY
Feel free to create a ticket here if you need further help
https://candylio.atlassian.net/servicedesk/customer/portal/9
Bests,
Candylio Support
Hi Jose,
Customers can add comment when they rate the survey.
Thanks,
Candylio team.
Reviews for Data Center
(22)Sign in to write a reviewHi Scott,
Thanks for trying out CSAT. Currently we only support 2 questions (1 rating & 1 open question). To help us building a better product and making sure that it fits your team's need, Please help us to raise a feature request here http://support.candylio.com/servicedesk/customer/portal/2/create/19.
Bests,
Candylio team
Hi Michael,
We currently only support 5 points rating scale. On the future iterations we are planning to support other rating scales such as 2,3,4 rating scales. Beyond 5 points, we afraid that this could affect the user experience on mobile.
Cheers,
Candylio team.
Hi Andrew,
Thanks for the feature suggestion. If you are interested in test emails, we have you covered. On the settings page, admins have the option to send test emails with a click of a button. We hope you'll like it.
Feel free to add any other suggestions here http://support.candylio.com:8080/servicedesk/customer/portal/2
Candylio team.
Hi Julio,
Good news, this is possible through the use of JQL Filter inside the CSAT Settings Page.
For example, if you wanted to find all the issues in your project that have successfully completed your first-response goals, use the following query:
"Time to first response" != everBreached()
More details into using SLAs inside JQL can be found here
https://confluence.atlassian.com/servicedeskcloud/using-jql-queries-specific-to-slas-844628670.html
Regards,
Candylio Support
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$12 | 25 users$50 | 50 users$120 | 100 users$300 | 250 users$1,000 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Candylio Software provides support for this app.
Vendor support resources
Find out how this app works.
Community discussions connect you to the vendor and other customers who use this app.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 4.1.0-jira8 • Jira Server 8.0.0 - 8.2.2 • Released 2019-06-11
Summary
Toggle the survey email for multiple projects. New Delete Feedback permission.
Details
For more details about the new features please refer to this CSAT Release Notes 4.1.x
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Customer Satisfaction Survey for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Customer Satisfaction Survey for Jira. You're prompted to log into MyAtlassian. Customer Satisfaction Survey for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Customer Satisfaction Survey for Jira versions compatible with your instance, you can look through our version history page.
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