Customer Satisfaction (CSAT) Survey for Jira
OVERALL RATINGS
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564
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- Partner Supported
Reviews for cloud
Based on 15 out of 43 reviews across hosting types
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Showing 15 reviews
Posted on Dec 22, 2025
We’ve been using this to track CSAT across our service desk, and it’s been a massive upgrade from the default Jira options. The ability to control exactly when the survey sends based on workflow events (and using JQL to filter out internal tickets) keeps us from spamming our users, which has definitely helped our response rates.
Posted on Dec 15, 2025
We rolled this app out across our projects and saw immediate impact. The survey is simple for customers and setup took minutes - branding and triggers are all intuitive with tight Jira integration. Reporting is clean out of the box and exportable for leadership updates. Most importantly, the team now has a clear, continuous pulse on customer satisfaction and can close the loop quickly when a rating dips. Reliable, lightweight, and exactly what we needed to elevate service quality.
Posted on Nov 21, 2025
Doesn't work. In the ticket, in the CSAT block, the message "No data available" is displayed.
- Vendor logo
Candylio Software Pte. Ltd.
Thank you for trying our add-on, and we apologize for the negative experience.
The message “No data available” means that the survey does not meet the conditions required to be displayed in the issue view or customer portal, based on your CSAT configuration.
We are currently implementing an improvement so that this message will not be shown when the survey conditions are not met. This enhancement will be available in the near future.
We would be happy to discuss this issue with you further or listen to any feedback you may have. Please feel free to reach out to us through our support portal: Software Sales and Support - Jira Service Management
Posted on Jun 5, 2025
- Vendor logo
Candylio Software Pte. Ltd.
Thank you for rating our CSAT add-on for Jira Cloud! We're glad to hear you're having a positive experience with it.
If you ever have any suggestions, questions, or feedback—whether big or small—we’d love to hear from you. Your insights help us continue improving the app to better support your team.