Customer Satisfaction (CSAT) Survey for Jira
OVERALL RATINGS
INSTALLS
561
SUPPORT
- Partner Supported
Key highlights of the appEffortless CSAT for Jira - smart insights that keep customers loyal and business rewarding
One-click feedback, no login required
Pick the status that means resolved and every customer gets asked automatically. They rate in a single tap — from the survey email or straight on the issue. No account, no password, no form.
Feedback lands on the ticket
Ratings and comments appear on the issue itself, so the agent who did the work sees how it landed — and can add a private note only the team can read to record the cause and the follow-up.
Dashboards that show the pattern
Average score, the trend behind it and the breakdown by category, beside your most recent positive and negative feedback. Filter the full list, export to CSV, or roll it up across projects.
Supporting media
More details
- Real-time insight into every project — reports simple enough for anyone to read, drillable to the ticket level, rolled up across projects on a global dashboard.
- Know what your reporters really think. No extra password: customers rate from the survey email, the customer portal, or right on the Jira issue. Turn-key by default; customise the survey email content and branding, choose the Jira workflow event that triggers it, and cut volume with JQL filters.
- Built on Atlassian Forge with Jira's own permission model. Feedback lands on the issue for the agent, on a leaderboard for the team, and on dashboards and a Jira gadget for managers. Connect your own SMTP server and route feedback into Slack or Microsoft Teams.
- Multiple language support: English, German, Spanish, French, Japanese.
For more details, see the User Guide:
https://candyliosoftware.atlassian.net/wiki/spaces/DOC/pages/846921737/Customer+Satisfaction+for+Jira+Cloud+User+Guide
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Satisfaction (CSAT) Survey for Jira integrates with your Atlassian app
Version information
Version 4.13.0•for Jira Cloud
- Release date
- Aug 28th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial