Backbone Work Sync for Jira (Two Way Issue Sync)

I'm using this for our team which works across a service desk and a next gen project board. System is ok but honestly frustrates me to tears every time I add in something new. - It cant sync statuses between next gen and original boards meaning you're forced to work around it in a method that this system could easily implement. (FYI they have a ticket for this that has been open since august 2020, completely untouched) - It cant sync 'Story Point estimate' against 'Story Points' even though all that's required is moving the number field from one to another? - Every time I try to delete a message in trouble shooting it leaves me on that "Please wait. Trying to solve this problem." screen where it has one of the most awful scroll bar bugs I've seen in a while. And subsequently doesn't delete the messages.

Doesn't work for Jira cloud - Jira cloud next gen.

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  K15t

  Hi Elvin,

  Thank you for your feedback. We have identified some gaps for synchronizing next-gen projects as well and will improve support for these projects gradually. Please see our docs (https://help.k15t.com/backbone-issue-sync/latest/cloud/support-for-next-gen-projects-172590346.html) for more details.

  Cheers, Sebastian

The setup is kinda easy compared to the competitors, but the interface became unresponsive in many cases, and some features that should work out-of-the-box simply don't, steps to configure are friendly, but I end up having a bad time when I wanted to restart the sync process because I struggled to do it right the first time, since then it was a nightmare.

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  K15t

  Hi Jonathan,

  thank you for your feedback. We appreciate open and honest communication.

  We had an issue in our cloud infrastructure that made Backbone unresponsive on some instances - and yours was obviously affected. We are sorry for the inconvenience. Since then we have been looking into the problem to ensure that Backbone is running smoothly.

  We would be grateful if you let us know (via support@k15t.com) what features you expected to work out of the box, but did not.

  Cheers, Matthias

I have an open ticket from 16.03. (KS-3721) From my side answers were really very fast within 1-2 days. But till today my ticket is not resolved. Very low speed of K15t answer and reading your team suggestion I feel like we are walking in a circle. No information on how to escalate the ticket in case if support doesn't return with anything. I have sent tons of reminders. Received the answer only after opening the second ticket. !?! But still no result :( UPDATE After writing this review I received an answer from support ;) Now my issue is not resolved, but I received information that it is a global issue and they work on resolving it, but the support has provided me a workaround that works for me. ⭐️⭐️⭐️⭐️⭐️ for the latest support agent which has contact with me

Backbone is an amazing tool! Very easy to use. It helped me sync multiple projects from Jira Server to Jira Cloud in a matter of days! Support team is outstanding. Very responsive. Special shout out to Liset who helped me with several questions I had about the migration process. I'd recommend this tool to anyone looking to migrate from Server to Cloud.