Efficiently respond to incidents to restore systems and services to normal operation to reduce business impact
The incident management workflow for Jira Service Desk has been designed based on ITIL recommendations. It allows your service desk agents to efficiently identify, diagnose and respond to customer incidents to ensure that normal service is resumed as quickly as possible!
You might also be interested in the change management workflow at https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change.
Basic support resources are available for this app.
Version 1.5 • Jira Server 7.1.5 - 7.1.10 • Released 2016-11-01
Updated the workflow