Sync Salesforce with Atlassian Apps

ConnectALL’s Value Stream Integration Platform creates an automated, bi-directional sync of data related to customer requests and cases between Salesforce and Atlassian apps.This enables you to strengthen customer relations in concert with ITSM, dev and other teams.

ConnectALL’s Value Stream Management Solution includes the Integration Platform and Value Stream Insights, a real-time analytics tool that enables you to use data from across your entire value stream to make informed decisions.

Artifacts: Case, Accounts, Opportunity, Comments, Feeds, Custom Artifacts, Story, Defects, Task, Issues, Requirements, Ticket, Tests

Use case

Salesforce to Jira Service Desk: When a customer reports a defect, the customer service agent registers a case in Salesforce. ConnectALL automatically replicates the case in Jira Service Desk. Developers access the customer contact data in Jira Service Desk to interact and gather details. Once the defect is resolved, the service agent and customer are notified.