Sync Salesforce with Atlassian Apps

for
122 downloads
  • Supported
  • Jira Service Management

Integrate Salesforce with Jira Software, Jira Service Desk, Jira Core, and any other tool in your value stream

YouTube's thumbnail image for the video.

Integrate Tools

ConnectALL allows you to connect Atlassian apps with ANY tool in your value stream. You can also visualize your whole integration landscape, so you can track the end-to-end activities that flow through the value stream.

Orchestrate & Govern

ConnectALL orchestrates multiple automated workflows between the tools in your software delivery value stream. It also enables you to incorporate governance throughout the value stream.

Track Metrics

ConnectALL allows you to capture lean metrics such as cycle time, lead time, MTTR and more, helping identify roadblocks, bottlenecks and dependencies to improve software delivery.

More details

ConnectALL’s Value Stream Integration Platform creates an automated, bi-directional sync of data related to customer requests and cases between Salesforce and Atlassian apps.This enables you to strengthen customer relations in concert with ITSM, dev and other teams.

ConnectALL’s Value Stream Management Solution includes the Integration Platform and Value Stream Insights, a real-time analytics tool that enables you to use data from across your entire value stream to make informed decisions.

Artifacts: Case, Accounts, Opportunity, Comments, Feeds, Custom Artifacts, Story, Defects, Task, Issues, Requirements, Ticket, Tests

Use case

Salesforce to Jira Service Desk: When a customer reports a defect, the customer service agent registers a case in Salesforce. ConnectALL automatically replicates the case in Jira Service Desk. Developers access the customer contact data in Jira Service Desk to interact and gather details. Once the defect is resolved, the service agent and customer are notified.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Gallery

Objectives