Change Management Workflow for Jira Service Management
Follow the right process in response to change requests for IT infrastructure
The change management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your service desk agents follow a standardized process to deal with change requests, which in turn reduces follow up incidents and minimizes negative business impact.
You might also be interested in the incident management workflow: https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident.
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