No workflow changes from Version 2.0
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Last modified 2021-09-30 • 15423 downloads • By Atlassian
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Description
More details
The change management workflow has been designed by the Jira Service Management team based on ITIL recommendations. It will help your service agents learn and follow a standardized process to deal with change requests. Your changes will be approved and accounted for, and you’ll avoid follow-up incidents and negative impact on your business.
This workflow works best with extra configuration, including resolutions, custom fields, automation rules, and asset management. For details, see: https://confluence.atlassian.com/x/QpzoPw
Version history
2.1Jira Data Center 8.0.0 - 8.19.02021-09-30Now approved for Data Center 2.02021-08-25Updated change management workflow for Jira Service Management This workflow works best with extra configuration, including resolutions, custom fields, automation rules, and asset management. For details, see: https://confluence.atlassian.com/x/QpzoPw
1.52020-05-04Consolidated the peer review and change manage approval into 1 step No release notes.1.02020-05-04Process for change management based on ITIL guidelines No release notes.