Ensure process is followed in response to change requests for IT infrastructure
Ensure process is followed in response to change requests for IT infrastructure
Ensure process is followed in response to change requests for IT infrastructure
More details
The change management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your service desk agents follow a standardized process to deal with change requests, which in turn reduces follow up incidents and minimizes negative business impact.
You might also be interested in the incident management workflow: https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident.
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Versions
Version 1.5 • Jira Server 7.1.5 - 8.8.1 • Released 2020-05-04
Summary
Consolidated the peer review and change manage approval into 1 step
Installation
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