by ConnectALLfor multiple products
    Jira Server 4.0 - 8.2.2
    Jira Cloud
    Confluence Server 4.0 - 6.15.6
    Confluence Cloud
    Bitbucket Server 4.0.0 - 6.4.0
    See more versions
    Supported
    ConnectALL supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    ConnectALL supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Integrate ServiceNow with Jira Software, Jira Service Desk, Jira Core, Confluence and Bitbucket

    Integrate ServiceNow with Jira Software, Jira Service Desk, Jira Core, Confluence and Bitbucket

    Integrate ServiceNow with Jira Software, Jira Service Desk, Jira Core, Confluence and Bitbucket

    Manage All Entities of Testing

    Flexible Field and Value Mapping

    End-to-end project synchronization

    Users benefit from the test management support feature that enables management and archival of test cases and test steps along with test planning in synchronization with the integrated application.

    Users get to choose the synchronization of important information or fields that are meaningful. This allows users to also do the value mapping based on the choice of reference field.

    Advanced customization options to create cross-application workflows.

    Manage All Entities of Testing

    Flexible Field and Value Mapping

    End-to-end project synchronization

    Users benefit from the test management support feature that enables management and archival of test cases and test steps along with test planning in synchronization with the integrated application.

    Users get to choose the synchronization of important information or fields that are meaningful. This allows users to also do the value mapping based on the choice of reference field.

    Advanced customization options to create cross-application workflows.

    More details

    ConnectALL’s integration for ServiceNow lets you manage incident and change management in collaboration with other DevOps teams. When Atlassian apps like Jira Software, Jira Service Desk, Jira Core, Confluence, and Bitbucket are integrated with ServiceNow, information related to service tickets flow bi-directionally between teams – providing end-to-end traceability.

    Artifacts: ConnectALL supports all ServiceNow tables including Problem, Incident, Change Request, and all artifacts in Test Management like Test Plan, Test Case, and Test Suite.

    Use Case

    ServiceNow — Jira Software: Customer reports an incident that is tracked in ServiceNow. The incident is replicated as a bug in Jira Software by ConnectALL. The development works on debugging and all the updates flow back to the service ticket. The customer is updated automatically when the defect is rectified.

    More details

    ConnectALL’s integration for ServiceNow lets you manage incident and change management in collaboration with other DevOps teams. When Atlassian apps like Jira Software, Jira Service Desk, Jira Core, Confluence, and Bitbucket are integrated with ServiceNow, information related to service tickets flow bi-directionally between teams – providing end-to-end traceability.

    Artifacts: ConnectALL supports all ServiceNow tables including Problem, Incident, Change Request, and all artifacts in Test Management like Test Plan, Test Case, and Test Suite.

    Use Case

    ServiceNow — Jira Software: Customer reports an incident that is tracked in ServiceNow. The incident is replicated as a bug in Jira Software by ConnectALL. The development works on debugging and all the updates flow back to the service ticket. The customer is updated automatically when the defect is rectified.

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    Reviews for server

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    by Troy R Grover on 2018-02-09
    We are in the initial phase of using this to integrate ServiceNow tasks into Jira. We have used a group as a POC and it has worked very well. The company has been very helpful with their support and quick to reply. The one thing I would like to see from them is more documentation of some of the specific settings, but my use case for these settings may not be common.
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    ConnectALL provides support for this app.

    ConnectALL provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Jira Cloud,
    Confluence Cloud,
    Bitbucket Cloud
    Released 2019-06-25

    Summary

    2.9.3

    Versions

    Version 2.9.3 Jira Server 4.0 - 8.2.2,
    Confluence Server 4.0 - 6.15.6,
    Bitbucket Server 4.0.0 - 6.4.0
    Released 2019-06-25

    Summary

    2.9.3

    Installation

    • To integrate ServiceNow with other applications, you will need application adapters in ConnectALL. Every instance of an application requires an adapter in ConnectALL. To purchase the ServiceNow adapter, please contact us.
    • To integrate ServiceNow with other applications, you will need application adapters in ConnectALL. Every instance of an application requires an adapter in ConnectALL. To purchase the ServiceNow adapter, please contact us.

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