428
Customers have installed this app in at least 428 active instances.
428
Customers have installed this app in at least 428 active instances.
    by www.MrAddon.com ®Top Vendor
    www.MrAddon.com ® is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Server 7.12.0 - 8.1.0, Jira Data Center 7.12.0 - 8.1.0 and more versions
    Versions available for Jira Server 6.1 - 7.11.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    www.MrAddon.com ® supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    www.MrAddon.com ® supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Jira Support Toolkit for Awesome Jira Admins

    Jira Support Toolkit for Awesome Jira Admins

    Jira Support Toolkit for Awesome Jira Admins

    Search and do faster your tasks

    CustomField in multiple Screens

    Set a countdown in your Banner

    Now you can use the “Jirassuport SUAJ!” button to improve your work! The tool uses predictive text!

    With this plugin you can check the tab automatically to put the CustomField in multiple SCREENS in the same place.

    With this plugin you can put a Countdown to announce your next maintenance to your users!

    Search and do faster your tasks

    CustomField in multiple Screens

    Set a countdown in your Banner

    Now you can use the “Jirassuport SUAJ!” button to improve your work! The tool uses predictive text!

    With this plugin you can check the tab automatically to put the CustomField in multiple SCREENS in the same place.

    With this plugin you can put a Countdown to announce your next maintenance to your users!

    More details

    With this Jira add-on your Jira Administrators will be more happier! This is an extension for your Jira to automatize some typical admin actions, like search for custom field and know the customfield_id, for workflow, for DVCS repository, for IssueType, to copy/paste and duplicate settings in customfield config, to put fields in multiple screens in the same tab, to hide IssueTypes with 0 tickets in workflow & issuetype schemes migrations... very useful sure! We use it each day! No configuration is needed; only install it, that's all! Plug'n'play.

    You will be able also to put a banner countdown for maintenance purposes!

    - More info & videos about the new features: https://mraddon.blog/2018/08/17/new-support-admin-tools-add-on-for-jira-server-and-jira-cloud/

    More details

    With this Jira add-on your Jira Administrators will be more happier! This is an extension for your Jira to automatize some typical admin actions, like search for custom field and know the customfield_id, for workflow, for DVCS repository, for IssueType, to copy/paste and duplicate settings in customfield config, to put fields in multiple screens in the same tab, to hide IssueTypes with 0 tickets in workflow & issuetype schemes migrations... very useful sure! We use it each day! No configuration is needed; only install it, that's all! Plug'n'play.

    You will be able also to put a banner countdown for maintenance purposes!

    - More info & videos about the new features: https://mraddon.blog/2018/08/17/new-support-admin-tools-add-on-for-jira-server-and-jira-cloud/

    Reviews for cloud

    (4)
    Sign in to write a review
    by Pierre-Jean Constant on 2017-01-30
    I've just installed it on JIRA Core v7.2.4 and no change in the interface ...
    Was this review helpful?YesNo
    www.MrAddon.com ®

    In some very big JIRAs (or in machines with low performance) the UI waste more time loading the page, and in this case, the Jirasupport button sometimes becomes missing. I recommend in this case a "refresh" of the page, and in more cases the button will appear. I strongly recommend to take a look to the documentation. http://documentation.mraddon.com/ Also we know if your JIRA is installed in a route different from "/" or "/jira" the plugin isn't works.

    by Eugenio Marin on 2016-08-10
    This Jirasupport Admin Tools plugin is a platform with a set of tools that will surely make JIRA Admin's life easier. I am sure JIRA Admins will benefit form the functionality available at present that is probably going to grow in the near future.
    Was this review helpful?YesNo
    by Eugene Buckingham on 2016-04-21
    On Custom Field page, clicking the "JiraSupport" button does not open a search box. Instead the "JiraSupport" button disappears entirely. Running Jira 6.3.6.
    Was this review helpful?YesNo
    www.MrAddon.com ®

    Thanks for the comment! I will test the plugin in your JIRA version this afternoon and I will create a new version for you. Please give me your mail

    Best regards

    ------------------------------------------

    Hi Eugene, I have installed in a JIRA 6.3.15 and it runs well :S ... probably in your next upgrade of the system it will works fine!

    Reviews for server

    (4)
    Sign in to write a review
    by Fred Bob on 2019-03-12
    Thanks!
    Was this review helpful?YesNo
    by Pierre-Jean Constant on 2017-01-30
    I've just installed it on JIRA Core v7.2.4 and no change in the interface ...
    Was this review helpful?YesNo
    www.MrAddon.com ®

    In some very big JIRAs (or in machines with low performance) the UI waste more time loading the page, and in this case, the Jirasupport button sometimes becomes missing. I recommend in this case a "refresh" of the page, and in more cases the button will appear. I strongly recommend to take a look to the documentation. http://documentation.mraddon.com/ Also we know if your JIRA is installed in a route different from "/" or "/jira" the plugin isn't works.

    by Eugenio Marin on 2016-08-10
    This Jirasupport Admin Tools plugin is a platform with a set of tools that will surely make JIRA Admin's life easier. I am sure JIRA Admins will benefit form the functionality available at present that is probably going to grow in the near future.
    Was this review helpful?YesNo
    by Eugene Buckingham on 2016-04-21
    On Custom Field page, clicking the "JiraSupport" button does not open a search box. Instead the "JiraSupport" button disappears entirely. Running Jira 6.3.6.
    Was this review helpful?YesNo
    www.MrAddon.com ®

    Thanks for the comment! I will test the plugin in your JIRA version this afternoon and I will create a new version for you. Please give me your mail

    Best regards

    ------------------------------------------

    Hi Eugene, I have installed in a JIRA 6.3.15 and it runs well :S ... probably in your next upgrade of the system it will works fine!

    Reviews for Data Center

    (4)
    Sign in to write a review
    by Pierre-Jean Constant on 2017-01-30
    I've just installed it on JIRA Core v7.2.4 and no change in the interface ...
    Was this review helpful?YesNo
    www.MrAddon.com ®

    In some very big JIRAs (or in machines with low performance) the UI waste more time loading the page, and in this case, the Jirasupport button sometimes becomes missing. I recommend in this case a "refresh" of the page, and in more cases the button will appear. I strongly recommend to take a look to the documentation. http://documentation.mraddon.com/ Also we know if your JIRA is installed in a route different from "/" or "/jira" the plugin isn't works.

    by Eugenio Marin on 2016-08-10
    This Jirasupport Admin Tools plugin is a platform with a set of tools that will surely make JIRA Admin's life easier. I am sure JIRA Admins will benefit form the functionality available at present that is probably going to grow in the near future.
    Was this review helpful?YesNo
    by Eugene Buckingham on 2016-04-21
    On Custom Field page, clicking the "JiraSupport" button does not open a search box. Instead the "JiraSupport" button disappears entirely. Running Jira 6.3.6.
    Was this review helpful?YesNo
    www.MrAddon.com ®

    Thanks for the comment! I will test the plugin in your JIRA version this afternoon and I will create a new version for you. Please give me your mail

    Best regards

    ------------------------------------------

    Hi Eugene, I have installed in a JIRA 6.3.15 and it runs well :S ... probably in your next upgrade of the system it will works fine!

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$1050 users$10100 users$10250 users$10500 & upAdditional pricing details
    50 users$10/year100 users$10/year250 users$10/year500 users$10/year750 users$10/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    www.MrAddon.com ® is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    www.MrAddon.com ® is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 1.6.1 Jira Server 7.12.0 - 8.1.0 Released 2018-11-14

    Summary

    Some changes for new Jira Admin UI in Jira 7.12

    Details

    - Atlassian has implemented the search in customfields by default in Jira 7.12, for this reason we have changed the behaviour of the Jirasupport SUAJ! button to only show the ID of the customfields and the buttons more easy to access

    - Improved the copy/paste functionality to copy context/configurations when we create new customfields for the same project. Very useful for Jira Admins

    - Now the button Jirasupport SUAJ! is available too in Type of links config page

    Versions

    Version 1.6.2 Jira Data Center 7.12.0 - 8.1.0 Released 2019-04-17

    Summary

    Datacenter Compatible

    Details

    Datacenter Compatible

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Support Admin Tools for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Support Admin Tools for Jira. You're prompted to log into MyAtlassian. Support Admin Tools for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Support Admin Tools for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Support Admin Tools for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Support Admin Tools for Jira. You're prompted to log into MyAtlassian. Support Admin Tools for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Support Admin Tools for Jira versions compatible with your instance, you can look through our version history page.

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