JQL Search Extensions for Jira

This app is useless if you have a large Cloud instance. For example, Asynchronous Execution: Their documentation says, "...all operation in the cloud are indexed asynchronously and any changes in Jira are reflected in the JQL with a slight delay." Slight delay? We were experiencing more than a "slight delay." It often takes 30+ minutes for a filter to synch. I opened a support ticket and they said it takes "about 15 mins," but sometimes can take "up to 20 min." Perhaps that can be considered a "slight delay," for some, but that didn't work for us. Again, if you are a large customer and use any issue hierarchy (e.g., Initiative -> Epic -> Task -> Sub-task), find another solution.

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  Appfire

  Hi Mike,

  First of all, we are very sorry to hear about your poor experience with the app. JQL Search Extensions is the choice for thousands of enterprise Jira clients and is fundamental for the success of their workflows, so we take this kind of feedback very seriously.

  Filters are reindexed every few minutes which results in a delay in receiving accurate filter results. As you and your team have experienced, this delay is exacerbated when there is a larger number of filters in your Jira instance.

  In light of this, we updated our documentation to make the technical and performance aspects clearer. While the team is always looking for ways to improve performance, you can rest assured we will also investigate this particular issue.

  We appreciate your time leaving this feedback and contributing to the improvement of JQL Search Extensions. If you have time to spare, we would love to have a chat and see how we could help your team get around this issue in the short term. Please feel free to reach out to me sergejs.cuhrajs [at] appfire [dot] com

  Best Regards,
  Sergejs from JQL Search Extensions team

Could not report on the hierarchy of Initiative to Epics that we were looking for. Did not try other methods. It was close but didn't capture all epics

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  Appfire

  Hey Chris,

  We appreciate you giving the JQL Search Extension a try. It sounds like it was almost a perfect fit for your needs, but we missed the mark on capturing all the epics. Let's see if we can work together to find a solution that ticks all the boxes for you.

  Feel free to reach out to us at our support portal https://apps.appf.re/support. We're here to help you explore other methods and ensure you get exactly what you're looking for from the extension.

  Looking forward to helping you get the most out of your Jira experience!

  Best,

  Paweł, Customer Success Team at Appfire 🌟🚀

Easy to use once it finishes the indexing just after the installation. Available keywords are well documented. Makes my life simpler!

This app is awesome, if you are looking to replace the functionality of script-runner and advanced roadmaps searching when moving from server (or DC) to cloud, this app saves the day!!!!

Vivek Rao on their support team is great. Really helped me out with global permissions issue.