JQL Search Extensions for Jira

We are trialing this product, and so far it helps a lot by extending the JQL possibilities. During the trial we needed assistance, and the Support team was super fast, helpful and very friendly. We use other Appfire products, so not surprised with this :) It will be great though if the need for reindexing in the JQL Search Extension can be somehow detected and solved automatically in the background.

JQL Search Extensions for Jira is an very efficient and usefull app! Once the proper permissions are configured, issue indexing happens reasonably fast — far quicker than expected. I also appreciate the flexibility it offers: you can prioritize specific projects for indexing instead of waiting for the entire Jira instance to be processed. This makes it possible to start working with indexed data almost immediately while the app continues indexing in the background. It fits perfectly in our workflows. Also the newly added AI feature that converts natural language queries into JQL is an absolute productivity boost beast!! It hugely improved our team’s productivity by removing the need to manually craft JQL queries. You simply describe what you’re looking for, and the AI delivers the query. Amazing..

After 24 hours the app was still unusable and only managed to index ~120 of our issues. This is poor performance and we found better (and free) solutions out there.

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  Appfire

  Hi Michel,

  Thanks for sharing your experience with JQL SE. We're really sorry to hear you've been running into trouble. That definitely doesn't sound like the experience we want you to have.

  Could you tell us a bit more about what you're seeing? Reindexing can sometimes take a while, depending on the data and the complexity of your queries, but 120 issues per day are definitely not something we'd consider normal (more like tens of thousands). We'd love to dig in and help get this sorted out. When you have a moment, please contact us at our support portal. From what you've described, it sounds like this might be a bug, something we can even track in the logs and resolve quickly. The process can get stuck on a particular issue, and we'd like to take a closer look to get things moving again.

  Looking forward to hearing from you!

  Kind regards,

  Pawel, Customer Success Team at Appfire

Very useful extension of Jira querying capabilities. Sub-queries and link based queries take organizing our work to a new level. Great solution, only topped by its superior support team, who's helping with even complex, 50-line queries!

Vivek Rao on their support team is great. Really helped me out with global permissions issue.