Rich Filters for Jira Dashboards

** Edit - they released a Jira11 version and it works great! ** What about a Jira 11 compatible version? we've upgraded to J11 and now we can't install rich filter

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  Appfire

  Hi Eli,

  You upgraded to Jira 11 and Rich Filters won't install, and that's a blocker that brings your dashboards to a standstill. A Jira 11 Data Center build is available, so you're covered. Because Data Center apps are pinned to the Jira platform they run on, Jira 11 has its own build separate from the Jira 10 download.

  You'll find it on the app's version history: install the release marked for Jira 11 and it should sit cleanly on your upgraded instance.

  If anything still gets in the way after that, open a ticket at our support portal and we'll work through your setup with you.

  Best,

  Paweł Customer Success Team | Appfire

Rich Filters by Appfire is an excellent app for filtering specific areas and data sets in Jira Service Management. What really stands out is the outstanding support: whenever issues arise, the Appfire team responds quickly, professionally, and with a high level of expertise. Solutions and bug fixes are often provided within just a few hours, which is truly impressive. Overall, a very reliable app that delivers exactly what it promises—highly recommended. Thanks to the Appfire team for the great work!

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  Appfire

  Hi Alexander,

  It means a lot that Rich Filters holds up for filtering specific areas and data sets in your Jira Service Management, that kind of precise, on-the-fly slicing is where the app earns its place on a busy dashboard.

  Good to hear the team has been quick and sharp when questions came up; I'll pass along that the few-hours turnaround and bug fixes landed well. If you ever want to push your filtered dashboards further, the team over at our support portal is always glad to trade ideas.

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Dan,

  Thank you for taking the time to leave a rating for Rich Filters! We are glad to see you’ve engaged with the app, though we’d love to learn more about your specific experience.

  Rich Filters is designed to turn complex Jira data into actionable, interactive dashboards, and we are always curious to hear which gadgets or filtering capabilities are providing the most value for your team, or if there’s something more we can do to help you streamline your reporting.

  If you have any specific feedback, questions, or if there is a particular use case you’re trying to solve, please don't hesitate to reach out to us via our support portal. We’re always happy to help you get the most out of your dashboards!

  Cheers,

  Paweł Customer Success Team | Appfire

On Datacenter this app was essential for us, due to its dynamic filtering on dashboards without those standard Jira static filters, that you must use in Gadgets. This makes the basic issue search/filtering largely obsolete. However in Jira Cloud we encountered massive performance issues with this app as we use large filters, containing thousands of tickets in our company all over the world as base filters for our team dashboards - like in DC. Due to Atlassians Cloud limitations be aware of massive performance issues, if you are doing the same and therefore I cannot really recommend this app anylonger. Support experience has always been on top and maybe Atlassian will improve their backend capabilities in the future (they probably wont).

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  Appfire

  Hi Christoph,

  Thank you for being a long-time user and for the shout-out to our support team! It’s great to hear how essential Rich Filters was for your Data Center workflow. We completely understand the frustration when the dynamic, real-time filtering you rely on hits a wall due to the architectural differences between environments, especially when managing high-volume data across global teams.

  Transitioning large-scale dashboards to Cloud can be challenging because the data retrieval process works differently than on-premise. While we work closely with Atlassian to optimize performance within current platform constraints, we would love to take a closer look at your specific base filters. Often, there are alternative JQL structures or configuration "quick wins" we can suggest to help reduce load times without sacrificing your data depth.

  Please reach out to us at our support portal so we can investigate your site-specific performance. We’d value the chance to help you get that "essential" feeling back on Cloud.

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Céline,

  Thank you for leaving a rating for our app! While we’re happy to have you as a user, we’d love to hear more about your journey with the tool so far.

  We strive to make our apps as impactful as possible for your daily workflow, whether that’s through better data visualization or more efficient process management. Understanding how the app is performing for your specific team helps us continue to improve and provide the best value possible.

  If you have any feedback to share or if there’s anything we can do to assist you with your current setup, please feel free to connect with us at our support portal. We’re always here to help and would love to hear your thoughts!

  Cheers,

  Paweł Customer Success Team | Appfire