Lookup Manager

for Jira Server 8.0.0 - 8.18.1, Jira Data Center 8.0.0 - 8.18.1 and more
64 installs
  • Supported
  • Jira Service Management

Automating your issues with Lookup Tables

Set the assignee automatically with a lookup table

Automate the routing of requests to assignees/approvers based on a selected field (e.g. system, department, country, etc).Can also be used to set other fields

VLookup / HLookup within Jira just like MS Excel

Can define multiple lookup tables for various purposes

Support both automation rules & workflow actions

The lookup can be triggered from 1) Workflow post functions 2) Jira Service Desk Automation 3) Automation for Jira

More details

The Lookup Manager allows conditional handling of issues through the use of lookup tables and post functions.

Some possible use cases are:

  • Route the request for the next person in the workflow
  • Select the priority based on the issue type or reporter
  • Set the notification group based on the selected system
  • Set the issue security based on the issue type

If the assignee is not around, it is possible for automatic reassignment with Out of Office Assistant

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

Resources

Gallery

Smart handling when the matching value not found