Tableau Connector Pro for Jira

The add-in works quite fine on Tableau Desktop - except for some issues while trying to edit connection infos after the first extract, however, when published to Tableau Server it does not update the data automatically based on the refresh extract subscriptions. Due to this problem (which impacts on my process, since I have to publish the refreshed data manually every week, when I could easily have the data updated automatically every 15 minutes), I'll give it a 3 out of 4 stars.

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  Appfire

  Hi!

  Thank you for your feedback. Please email us at support@aioreports.com and we will be happy to troubleshoot the problem with refresh extract subscriptions.

  We have responded to you via email. Please check your spam folder if you have not received the email.

  Regards

  AIO Support

Really easy to get going with this app and could successfully pull data into Tableau Desktop but cannot get it to work on the server to allow automatic refresh of extracts. Followed all the documentation, whitelisted the web server to no avail. Emailed Appfire support twice but no feedback. Disappointed. No value if we cannot get the JIRA extracts automatically refreshed on the server

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  Appfire

  Hi Mark,

  Thank you for the review! We appreciate your feedback and your collaboration in raising a ticket with our support team.

  All the best,

  Iván García, Product Marketing Manager

Excellent piece of software. Helped us save a lot of time in our efforts to utilize JIRA data for reporting and analytics. Our organization is happy with the simple design and the quick support. The Tableau connector works as designed, the steps for installation are simple and easy to follow. The documentation and videos are easy to follow and our users were able to quickly understand how to use this connector within Tableau. Highly recommended for any organization to help save a tonne of time for reporting from JIRA.

Having this connector is priceless for our organisation. It has provided enough functionality for us that we now do not need to implement an ETL Layer in order to build the dashboards and reports we needed. It has also allowed for people who do not have technical skills to build the reports they need since it simplifies everything so much. On top of this is the spectacular support Navarambh Software has provided us with. I've been working in the Software Industry for a couple of decades and I've never come across a team so responsive and willing to help. Because some of our reports are used at an exec level, this has been very important for us since it's allowed us to achieve everything we needed. Keep it up!

We have been using this tool for several months or so to pull our Atlassian reports for our Sprint Retrospectives and Capacity Planning. The point-and-click wizards makes it relatively easy to setup and use, and some of the more advanced features of filtering are highly useful, especially if you have developers already involved with Tableau dashboards and data syncs. If your team is building custom reports requiring complex Jira story analyses, this is definitely the plug-in to use.